C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Manager, Technical Field Service Operations is the primary liaison and manager for the company into the activities performed by the technical field Service Operations team, this includes all superintendents, technicians and subcontractors. The position manages and leads our field operations teams, providing guidance, acting as a technical escalation point and solution finder.

#LI-JM1

Responsibilities

Essential Functions

• Manages a team of superintendent’s responsible for field supervision.
• Assigns personnel to projects based on need, skill, availability, etc.
• Manages the authorization of third party vendors
• Engages and manages third party vendors and sub contractors
• Developes and cultivate relationships with manufacturer and distributors.
• Ensures third party compliance and vendor setup in alignment with reducing outside contractor spend
• Coordinates and supervises all construction activities
• Directs all field personnel to achieve completion of the project on schedule, within budget, with quality workmanship that conforms to original plans and specifications
• Maintains positive relationships with customers, subcontractors and other team members
• Promote, enforce and design job site safety, encourages safe work practices and rectifies job site hazards immediately.
• Ensures all company team members and contractors are adhering to the company safety policies
• Hire, coach and discipline all field technical resources.
• Act as technical escalation point, finding solutions by effectively leveraging manufacturer and technical relationships.

Qualifications

Required Qualifications

• High School diploma
• Ability to work varied day and evening timeframes required and ability to daily travel within the greater Los Angeles area
• Experienced in scheduling, ordering, field supervision and Subcontractor management
• At least 10 years technical field installation of structured cabling and fiber optic cabling
• Experienced in managing multiple projects, supervisors and technical field staff such as apprentices and journeymen.
• Understanding of all applicable ANSI/TIA & ISO/IEC standards Proficient in Microsoft Excel, Work, and Outlook
• Excellent verbal and written communication skills
• At least 5 years of IT Physical Layer project delivery experience managing complex projects focused workplace technology implementation and large construction projects, including design, implementation, structured cabling relocation
• Experience managing business-critical IT workplace technology projects related such as physical layer design, IT construction project management, cabling infrastructure, A/V integration, physical security, end user relocation and new office build-out
• Prior professional services or consulting experience managing technology projects
• At least 5 years of Sales development, quoting, estimating, bidding and scope writing.

Desired/Preferred Qualifications

• Prior Sales experience Previous business experience in an administrative capacity

Additional Information

C1 BENEFITS* 401(k) Plan (35% match per dollar up to 10%)* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)* HSA Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision* FSA Plans* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short Long Term Disability* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance* Legal/ID Theft Plans* TeleHealth Options * Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage* Employer-paid Pet Telehealth * Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Health Advocate* Volunteer Time OffWork EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$112,000 - $150,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participationhttps://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Workhttps://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf

Overview (Text Only)

Summary The Manager, Technical Field Service Operations is the primary liaison and manager for the company into the activities performed by the technical field Service Operations team, this includes all superintendents, technicians and subcontractors. The position manages and leads our field operations teams, providing guidance, acting as a technical escalation point and solution finder. #LI-JM1