4 Support Analyst Jobs in Urbandale, IA
Control Systems Software, LLC is Hiring a Support Analyst Near Urbandale, IA
Control Systems Software LLC is an agribusiness software provider whose mission is to build and support a customer-driven information system that delivers value. We are customer-owned by some of the most progressive agricultural cooperatives operating in over 400 locations throughout Iowa, Illinois, Nebraska,
Colorado, Missouri, Mississippi, and Indiana. Our product CONTROL® is a fully integrated graphical system with components designed to work together to provide a complete solution for commercial agribusiness operations.
We are currently seeking an additional customer support analyst to provide application support and training to our customers. Duties of the customer support analyst include:
- Receiving, troubleshooting, and resolving questions and calls from our customers in a timely and professional manner which will include manipulating customer data.
- Documenting customer support communication in our tracking software for future reference.
- Identifying and recommending application and workflow improvements.
- Testing new and existing software programs to improve accuracy and reliability.
- Communicating with our programming team to explain software errors and recommend changes.
- Training customers and internal staff on new programming releases.
The ideal applicant will have a working knowledge of the agricultural cooperative industry, experience using and/or supporting agribusiness software, the ability to troubleshoot and conduct research in a wide range of computing issues, strong written and verbal communication skills, a passion to provide exceptional customer service, and strong attention to detail.
Responsibilities may require occasional evening and weekend phone support and answering and resolving customer issues.
Job Type: Full-time
Pay: $44,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 3 years (Required)
- Software troubleshooting: 4 years (Required)
- QA: 4 years (Required)
- Agricultural: 2 years (Preferred)
Work Location: In person
Job Summary
Full Time
$53k-66k (estimate)
04/24/2023
08/29/2024
controlss.com
Urbandale, IA
50 - 100
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The job skills required for Support Analyst include Customer Service, Customer Support, Futures, Planning, Verbal Communication, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Analyst positions, which can be used as a reference in future career path planning. As a Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst. You can explore the career advancement for a Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Analyst job description and responsibilities
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
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Support analysts often communicate directly with consumers.
04/07/2022: Binghamton, NY
The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
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These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
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Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Analyst jobs
Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.
02/25/2022: New Bedford, MA
Most entry-level support analyst positions require at least a bachelor’s degree.
04/24/2022: Youngstown, OH
Use clear language without jargon.
03/28/2022: Winston Salem, NC
Gain experience and apply to higher roles.
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At least 2 years previous experience within a system support role and function.
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Step 3: View the best colleges and universities for Support Analyst.
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