1 Technical Support Supervisor Job in Waconia, MN
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Continuum Advantage is Hiring a Technical Support Supervisor Near Waconia, MN
Primary Responsibilities
- Manage the Technical Support and Installations & Training teams (4 people).
- Provide leadership, direction, and oversight of the teams’ processes and projects.
- Effectively train and manage employees, providing coaching and encouragement to empower the team and elevate the customer experience.
- Oversee and organize employee schedules, ensuring adequate coverage and equal work distribution.
- Assist with calls and escalated issues as needed to support the team, resolving complaints and issues with tact and care.
- Communicate openly and effectively with leadership and other departments.
- Monitor and review calls and case notes for quality assurance and improvement.
- Collect data and prepare reports.
- Develop, implement, and document processes and procedures.
- Helping customers as needed to assist when the team is busy
- Assisting with hardware issues/replacements as needed.
- Full-time, 40 hours per week
- Monday-Friday: 8am-5pm
- Saturday rotation every 3 weeks: 9am-3pm
- Compensation: up to $35/hour
- Full benefits package included
- High School Diploma or equivalent is required.
- 2 years of IT help desk/customer service experience is required.
- 1 years of management experience is required.
- Training and onboarding experience strongly preferred.
- Experience with ERP or CRM software is required, NetSuite experience a plus.
- Ability to work well with others in a team-oriented fashion.
- Excellent problem-solving skills.
- Strong oral and written communication skills.
- Superior customer service skills.
- Strong attention to detail and quality focus.
Job Summary
Full Time
$92k-119k (estimate)
06/30/2023
05/12/2024
continuumadvantage.com
Waukee, IA
Related Companies
The job skills required for Technical Support Supervisor include Leadership, Customer Service, Technical Support, Written Communication, Problem Solving, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Supervisor positions, which can be used as a reference in future career path planning. As a Technical Support Supervisor, it can be promoted into senior positions as a Technical Customer Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Supervisor. You can explore the career advancement for a Technical Support Supervisor below and select your interested title to get hiring information.
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