Job BriefWe are looking for a Donor Services Supervisor - Physician Substitute with strong supervisory experience to lead and support our donor services operation. We’re looking for someone who has managerial skills, exceptional customer service skills, works well in a fast-paced environment, is detailed oriented, and is seeking a position that has opportunity for growth. Continental Services Group, is an established and stable biotechnology company focusing on the collection and manufacturing of blood and blood components for diagnostic and research use. We service pharmaceutical and research companies all over the world from our two facilities, located in Miami and Ft. Lauderdale.

Responsibilities

• Plan, lead and control DS team and provides guidelines following company policies.
• Contributes to onboarding, training, developing employees. 
• Contribute to maintaining and updating the key tasks and issues of the Quality Management System (QMS) that are assigned.
• Promotes positive customer relations with all Donors
• Performs health assessments for Source Plasma Donors.
• Qualifies plasma donor eligibility in accordance to FDA requirements
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Handles medical emergencies at the Center or elevates situations to Center Physician or local medical service providers as required
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed.
• Follows all Health, Safety, Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation.
• May be cross-trained in other areas to meet the needs of the business.
• Cultivates a climate of trust and compassion for the Donors
• Perform other job-related duties as assigned

Requirements & Skills

• Must have EMT, LPN or RN license
• Must have basic computer skills
• Exceptional customer service skills
• Problem solving skills and ability to multitask
• Required to wear PPE while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support operational needs
• Team player with good communication skills
• Caring and Compassionate
• Fluent English is required; Spanish is a plus!

Salary & Benefits

• Competitive salary within the field. Final determination will depend on experience level and qualifications.
• 401k - All administrative and investment fees are paid for by Continental.
• Health Insurance - A majority of the insurance fees is paid for by Continental. We
  can talk to you about what kind of plan will work for you and your family.
• Life Insurance Policy - We offer a life insurance policy for each of our employees,
  and this cost is covered completely by CSG.

About Continental Services Group Inc.We are an FDA-licensed company that has been in business for over 51 years. We provide blood components and other biological raw materials to our customers, who use the material for the further manufacturing of in-vitro diagnostic products. The vast majority of the product we sell is used for manufacturing test kits and controls, which are used in hospitals around the world. Holding some of the industry's most specialized certifications, we draw the blood and other raw material from a wide base of donors, a majority of which repeatedly and consistently visits every 56 days. This repeat-donor base allows us to provide extensively tested and unique products to the medical and diagnostics industries.

Continental has been an FDA licensed facility since 1971, holding multiple city, state and federal licenses, and has been ISO certified since 2003. Continental Services Group is an Equal Opportunity Employer and maintains a smoke and drug-free workplace. All offers of employment are contingent upon successful completion of drug and background checks.