Process Improvement Project Manager

Responsibilities:

• Develop and manage project plans, timelines, and budgets for process improvement initiatives related to recruiting and the ambassador program.
• Coordinate with cross-functional teams, including HR, Recruitment, Marketing, and Operations, to align project objectives and resources effectively.
• Monitor project progress, track key performance indicators (KPIs), and ensure projects are delivered on time and within budget.

• Analyze and assess current recruiting processes, workflows, and tools to identify areas for improvement and efficiency gains.
• Collaborate with HR and Recruitment teams to define and implement standardized recruiting processes, including sourcing, screening, interviewing, and onboarding procedures.
• Utilize data analytics and metrics to measure recruitment effectiveness, identify bottlenecks, and implement solutions for process optimization.

• Develop strategies and initiatives to enhance the overall candidate experience throughout the recruitment lifecycle.
• Implement innovative approaches to engage candidates, streamline communication, and provide a positive and seamless experience during the hiring process.
• Gather feedback from candidates and stakeholders to identify areas of improvement and implement enhancements accordingly.

• Design and launch an ambassador program aimed at leveraging employee advocacy and referrals for talent acquisition.
• Develop program guidelines, incentives, and recognition mechanisms to encourage employee participation and engagement as brand ambassadors.
• Collaborate with Marketing and Communication teams to promote the ambassador program internally and externally to attract top talent.

• Develop change management strategies to support the adoption of new recruiting processes and the ambassador program across the organization.
• Provide training, resources, and support to HR teams, hiring managers, and ambassadors to ensure understanding and adherence to new processes and initiatives.
• Monitor program effectiveness, gather feedback, and make continuous improvements based on insights and best practices.

• 2-4 years of experience in project management, process improvement, and recruitment roles, with a focus on HR processes preferred.
• Strong understanding of recruiting processes, candidate experience best practices, and employee engagement strategies.
• Experience in developing and implementing ambassador programs or employee referral initiatives is highly desirable.
• Proficiency in data analysis, metrics tracking, and reporting to measure project success and drive decision-making.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to lead cross-functional teams, drive change, and foster a culture of continuous improvement.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.