CGS is seeking an experienced Change & Configuration Manager to support our Government Partner with all program related activities including stakeholder management, configuration and change management processes and coordination with the system engineers and system admins. This position is a key role needed to support the company in many ways including leading many special projects, keep track of program configuration, enhance current management. This position would be a hybrid and full-time position while including benefits from CGS.

Job Description:

• Conduct process analysis, workflow documentation, detailed data analysis, change management, and configuration management activities.
• Lead planning, analysis, and execution of the development of a team solution for a Configuration Management Database (CMDB).
• Drive utilization of the Configuration Management Database (CMDB) to baseline, identify, track, document, audit, and control the functional and physical characteristics of the system design.
• Plan, schedule, and drive implementation of configuration and change management processes to support development of systems, products, and processes.
• Perform periodic configuration status accounting through audits of systems baselines and associated configuration related content.
• Catalog, track, and trace configuration items using attributes and schemas.
• Develop, coordinate, and maintain policies and procedures in support of the Functional Control Board (FCB) and the Change Control Board (CCB) implementation and execution.
• Oversee team that facilitates the FCB & CCB process and meeting.
• Provide training to personnel on change and configuration management related work instructions and processes.
• Responsible for coordinating with internal stakeholders and external vendors to gather requirements and execute cyber related tasks
• Lead process improvement and special project activities requiring engagement and collaboration with a variety of functional teams

Who you are

• Energized when faced with complex technical challenges and diligently work to identify creative solutions.
• Ability to perform high quality work, both independently and with a team, in a fast-moving environment.
• Ability to plan and prioritize tasks to successfully meet/exceed customer expectations.

Job Requirements

• 5 – 7 years of experience with IT configuration management policies and procedures, instructions, and standards
• Bachelor's degree in computer science, business, or a related field.
• Advance understanding of Information Technology Infrastructure Library (ITIL) framework.
• Experience communicating directly with stakeholders up to executive leadership to illicit requirements, request information and/or support, and follow on actions.
• Advance knowledge of MS Suite of tools specifically MS Project & Excel (vlookups, index, match, pivot tables)
• Proven ability to solve problems creatively
• Ability to obtain a Public Trust clearance.

Preferred Education, Experience, & Skills

• Master’s degree
• ITIL Certification
• Significant experience with CMDB

This is a job post for a position with CGS. We are a business driven by providing our clients the most exceptional care in the sector. To offer our clients and their patients the best service and care, we take pride in creating the best team of motivated individuals to provide top tier service.

Our staff core values are as follows:

Honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers, forging those relations for years to come.

For more information about CGS please visit: https://www.cgsfederal.com