General Information

Position Title:

Community Resource Specialist, FT

Location:

Main Office

Date:

March 6, 2024

Reporting Relationship(s):

Position reports to the Community Referral Manager

Hours:

Monday - Friday 28 ? 37.5 hours/week, as scheduled

FLSA Classification:

Non-exempt - Salary range - $ 24.00 - $26.50

General Summary

The Community Resource Specialist ensures the accuracy and quality of the 211 databases in accordance with Inform USA standards. They also serve as a 211 Community Connector in the call center as necessary. This role requires active participation as a call center team member to achieve agency goals.

Duties and Responsibilities

• Conduct annual updates with agencies in the 211 databases via various communication channels to maintain database accuracy and Inform USA accreditation.
• Continuously update database resources as agency/program changes occur.
• Assist with human services data collection to ensure accuracy and reliability.
• Interview and screen potential new resources for inclusion in the database.
• Promote awareness of current and new services/resources.
• Respond to 211 requests through phone, text, and email.
• Assist in the roll out of seasonal/short term projects by attending partner meetings and providing updates.
• Act as 211 Community Connector when necessary.
• Perform additional assigned responsibilities.

Education Requirements

B.A. in Human Services field or related field preferred. Comparable experience considered. Demonstrated crisis management ability required.

Previous Experience Preferred

The ability to respond to callers with a wide range of human service needs; experience linking people with needed community resources

Knowledge and Skills Needed to Perform Effectively in this Position

• Strong empathy, active listening, communication, teamwork, approachability, and interpersonal skills
• Strong documentation skills
• Ability to adapt quickly
• Function autonomously and demonstrate effective time management
• Demonstrate integrity and exercise good judgment and decision-making skills, particularly in a crisis situation
• Strong functional and technical skills in a web-based computer environment, including database navigation and multi-line phone system
• Effectively multi-task and use an internal messaging system during calls and throughout shift

Additional Requirements

• Successful completion of Inform USA Community Resource Specialist and Community Resource Specialist-Database certification exams after completion of one year on the job.
• The ability to think analytically in a high-stress environment
• Strong attendance and punctuality

This position is designated as essential staff. Essential employees perform work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your employment.