We’re Consumers Credit Union (CCU), a Great Place To Work certified company that values what you bring to the table.

Our Carol Stream branch is currently seeking a part time Branch Specialist. This is a member-facing position with a lot of growth potential!

As a Branch Specialist, you will become a master working in a hybrid role! This position is a combination of being a Concierge, Teller, and Personal Banker. You'll provide outstanding service while greeting members (Concierge), performing financial transactions (Teller), opening accounts (Personal Banker) and educating members on our products and services! This is a wonderful early career position especially if you're interested in banking/financial services, being in a member-facing role with the ability to learn about branch operations, and are looking for growth opportunities.

Day-to-day responsibilities:

• Greeting members as they enter the branch or use the drive-up lanes
• Assisting members with their self-service transactions by educating them on the interactive teller machine (ITM) and its related functions
• Assisting with teller transactions, member service issues, account maintenance, and other operational duties assigned by the Branch Manager and/or Assistant Branch Manager
• Opening new consumer accounts efficiently and accurately
• Identifying opportunities to refer members to additional products/services including consumer loan and mortgage products, as well as wealth advisors
• Seeking out and making recommendations for process improvements related to member service delivery and other branch efficiencies
• Ensuring adherence to all policies, procedures, compliance, audits, quality control and balancing standards

Qualifications:

• High School diploma or equivalent
• 1 year of similar work experience (retail, customer service, guest relations, sales, and cash handling). Financial institution, Teller, Personal Banker experience is preferred
• Comfortable promoting products and services, educating members, and engaging in sales-oriented conversations
• Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office
• Excellent interpersonal and communication skills
• Ability to multitask, work at a fast pace, and stay organized
• Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
• Availability to work 20-25 hours/week and be scheduled between the following hours:
  • Monday – Thursday: 8:30AM – 5:15PM, Friday: 8:30AM – 6:15PM, Regular Saturdays: 8:30AM – 1:15PM

At CCU you'll enjoy:

A stable, growing, well-managed company with a bright future. A sincere commitment to our core values: Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity. A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits:

• Competitive compensation, bonus eligibility, recognition and rewards, training and development throughout employment, a culture that appreciates hard work and delivers on fun, collaboration, respect and innovation.
• Eligible for PTO based on a prorated schedule.
• FREE employee-only fitness center!
• Eligible for retirement benefits if work hours total at least 1,000 hours per year. This position is not eligible for healthcare benefits.

More about CCU:

Founded in 1930 and headquartered in Gurnee, IL, Consumers Credit Union has $3.2 billion in assets and serves more than 200,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.