Summary
As an Admin/Customer Service professional, you will be at the forefront of providing exceptional customer service and administrative support. With core skills in computer literacy, customer service, and organizational abilities, you will handle a variety of administrative tasks efficiently. Your premium skills in office management, data entry, and calendar management will enable you to streamline operations and enhance productivity. Additionally, your relevant skills in Microsoft Office, event planning, and project coordination will further contribute to the smooth functioning of the office. Join our team and be a valuable asset in delivering top-notch administrative and customer service support.

Duties
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Serve as the main point of contact for customers, answering phone calls, emails, and other forms of communication.
- Assist customers with order entry, product inquiries, and general information about products and services.
- Coordinate and schedule appointments or events as needed.
- Maintain accurate and organized customer files and records.
- Collaborate with other team members to ensure a seamless customer experience.

- Draft quit claim deeds, warranty deed, and file them to clerk of court.

- Provide clients with welcome kits, and draft letters per our process.

- Call existing clients and provide account updates, and account management.

- Provide administrative support in the office, opening mail, filing, printing, and answering phones.

Qualifications
- Previous experience in a customer service role is preferred.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficient in using office software such as Microsoft Word, Excel, and Outlook.
- Attention to detail and ability to maintain accuracy in data entry and record keeping.
- Ability to work independently as well as part of a team.
- Professional phone etiquette and interpersonal skills.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• HubSpot: 2 years (Preferred)
• Clerical: 2 years (Preferred)
• Customer service: 2 years (Required)
• Customer support: 2 years (Required)
• Customer retention: 2 years (Required)
• Customer acquisition: 2 years (Required)
• Title processing: 1 year (Preferred)
• Credit analysis: 1 year (Preferred)
• timeshare: 1 year (Preferred)
• Microsoft Office: 3 years (Required)

Language:

• Spanish (Preferred)
• English (Required)

Ability to Relocate:

• Orlando, FL 32835: Relocate before starting work (Required)

Work Location: In person