Job Summary

The SOC Lead is a senior-level position within the Security Operations Center, providing leadership and mentorship to a team of security analysts delivering best-in-class security monitoring for Cyber Security operations. The SOC Lead will play a crucial role in leading and managing our Security Operations Center, overseeing a growing team of skilled analysts, and ensuring the effective detection, response, and mitigation of security incidents. The successful candidate will bring a combination of technical expertise, leadership skills, and a strategic mindset to enhance our organization's overall security posture. The SOC Lead is responsible for advanced security monitoring through triage, investigation, communication, and reporting. This position is a full-time opportunity for an individual with prior, hands-on experience working in a multi-site, Contact Center focused environment. In this role you will be responsible for proactive and reactive security and network monitoring of all Consumer Cellular internal and external network, application, and hardware environments. You will utilize analytical and problem solving skills to identify, triage, and escalate issues to security engineers, network specialists, system engineers, and local helpdesk technicians. You will be working within a group of highly motivated Information Technology and Cybersecurity professionals committed to keeping Consumer Cellular safe and secure.

Duties and Responsibilities

• Lead and supervise the SOC team, providing guidance, support, and mentorship to analysts.
• Manage day-to-day operations, ensuring optimal performance and adherence to established procedures.
• Perform threat hunting and investigations into potential threats based on log data and provide the results of the analysis to management
• Write scripts to query systems for security purposes using PowerShell or Python
• Act as first point of contact for incident and problem resolution
• Coordinate and lead incident response efforts, collaborating with internal and external stakeholders.
• Provide technical expertise in the analysis and resolution of complex security incidents.
• Efficiently manage the workflow within the SOC, ensuring tasks are assigned and completed in a timely manner.
• Prioritize and escalate incidents based on severity and impact.
• Identify training needs for SOC analysts and facilitate ongoing skill development.
• Foster a culture of continuous learning and improvement within the SOC team.
• Contribute to the development and enhancement of SOC policies, processes, and procedures.
• Implement best practices to optimize SOC operations and efficiency.
• Provide regular reports on SOC performance, incident trends, and key metrics.
• Collaborate with senior management to ensure alignment with organizational security objectives.
• Provide strategic input into the development and evolution of the organization's overall security strategy.
• Be a technical and thought leader driving automation, analytics, and operational efficiencies
• Collaborate with other cybersecurity and IT teams to enhance the organization's security posture.
• Open and track support tickets with external vendors including telco and network carriers
• Monitor network security and report and document any potential breaches

The above statements are intended to describe the general nature and level of work performed and not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Education Requirements

• Bachelors Degree, preferred

Experience Requirements

• 7 years in a previous IT/Cyber role

Knowledge, Skills and Abilities

• Ability to investigate and evaluate network traffic, read and interpret logs and packet captures
• Advanced experience with threat hunting
• Cutting-edge knowledge of current threats, vulnerabilities, and recent cyber attacks
• 7 years of hands-on technical security experience
• Advanced problem solving skills
• Previous experience in Security Operations or related role
• Proven experience in a leadership or supervisory role within a SOC environment.
• In-depth knowledge of cybersecurity principles, best practices, and emerging threats.
• Strong understanding of network protocols, systems, and security technologies.
• Expert-level experience with SIEM platforms, intrusion detection/prevention systems, and other security tools.
• Familiarity with relevant compliance frameworks and standards
• Excellent leadership and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Effective communication and presentation skills.
• Certifications such as CISSP, CISM, or equivalent are a plus.

Physical Demands & Work Environment

• Work Environment: Office

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check and drug screen is required.