Reports to: Surfaces Director of Sales and Customer Experience

Position Overview
The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information.

Essential Functions

• Manage customer orders by assisting project manager with order placement, template scheduling, delivery, and installation services
• Manage order entry in Stone Profits System
• Communicate with Sourcing team and SOPT to secure needed product
• Communicate with production or scheduling managers concerning special requirements on orders
• Monitor schedule on upcoming jobs and communicate schedule changes with appropriate team members
• Communicate any credit issues discovered upon order entry to appropriate sales personnel
• Answer incoming calls or emails; timely & professionally
• Perform other duties as requested

Competencies/Skills/Abilities

• High School Diploma or GED required
• Strong organizational skills and effective team player
• Ability to be detail-oriented and multi-task, work within specified timeframes
• Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus
• Previous Customer Service work experience is required; previous work experience in our industry is preferred
• Proficient with Microsoft Office; Outlook, Excel and Word

Supervisory Responsibility
This position has no supervisory responsibilities

Work Environment
Onsite – In order to fulfill responsibilities of the Sales Support position, this job is required to work in a specific Construction Resources manufacturing, production, or office environment. Additional details will be provided during the interview process.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.