Consolidated Admin Services "CAS" is a Third Party Administrator and offers our clients affordable and compliant benefit administration. At CAS, we pride ourselves on being dependable and providing affordable, flexible, and reliable benefit administration - Services offered include administration of FSA, HSA, HRA, COBRA, FMLA, ERISA, ACA Reporting and Compliance, and more. Service is our #1 Priority.

Consolidated Admin Services “CAS” is dedicated to supporting our team members and our clients. CAS offers a competitive compensation package with an excellent benefit package with 100% employer paid short-term and long-term disability and life insurance. CAS is a growing company, and we are looking for individuals who want to learn and grow with us. CAS was named 2020 Arkansas Business of the Year!

Duties/Responsibilities:

To perform this job successfully, the individual must be able to perform each essential function of the job satisfactorily. This includes but is not limited to the following:

· Represents CAS in a friendly and professional manner in-person, over the phone, and in writing

· Addresses escalated client concerns

· Maintains client relationships, remaining knowledgeable of client needs and changes

· Configure system updates for client needs and customization requests

· Coordinate with software partners to address CAS concerns, fix requests, and service requests

· Reviews and provides eligibility to participant and approves/denies leave of absence events

· Processes weekly and monthly Leave Admin employer reports

· Tracks all intermittent and consecutive leaves

· Contacts healthcare provider for paperwork clarification when needed

· Answers and advises on FMLA-related employer and agent communication

· Handles escalated leave of absence participant, employer, and agent concerns

· Assist CAS FMLA specialists with compliance or questions regarding FMLA & LOA needs

· Reads all documentation clearly and precisely for processing

· Makes appropriate notations within AbsenceSoft and Salesforce

· Follows up with employees before issuing a denial

· Knowledgeable about file feed templates

· Sets up and sends employer notifications and portal credentials

· Processes historical cases upon new client takeover and sends appropriate communication to participants

· Completes all Software ToDos daily

· Maintains knowledge about ongoing regulatory environment and changes

· Develop training resources and materials for Specialists and Customer Service

· Uses available resources to develop relevant knowledge and skills

· Assist Sales Team with demos

Minimum Requirements:

· High School Diploma or equivalent, Bachelor’s degree preferred

· Five years of Customer Service experience

· At least one year of FMLA & LOA experience

· Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing,

e-mail management, and file management

· Excellent communication skills

· Excellent attention to detail skills

· Presents a professional image

· Ability to build rapport and collaborate with others

Knowledge, Skills, and Abilities:

To perform this job successfully, the individual must demonstrate the knowledge, skills and abilities required to perform the job. This includes but is not limited to the following:

· Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing,

e-mail management, and file management

· Excellent interpersonal skills, ability to relate to a wide range of people, collaborates well with others

· Excellent communication skills to include:

o actively pays attention to, and participates in, communication with others

o adapts communication style to audience

o friendly

o confident

o gives and receives feedback

o volume and clarity

o empathetic

o respectful

o responsive

· Displays initiative, a desire to learn and develop, a willingness to help others

· Generates ideas, solves problems as they arise

· Excellent attention to detail skills to include:

o organizational skills

o time management skills

o analytical skills

o observational skills

· High level of efficiency, accuracy, and responsibility

· Handles and protects confidential and sensitive information with utmost importance

· Excellent understanding of customer care and services

· Prioritizes and manages different tasks at once

· Works effectively to meet deadlines

· Thrives in pressured or stressful situations

· Committed and flexible attitude, adaptable

· Mathematical and deductive reasoning

· Critical thinking

· Sense of rigor, able to deal with something in a comprehensive, thorough, and complete way

· Presents a professional image

· Must be flexible with work schedule to support cyclical work demand

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 5 years (Required)

Ability to Commute:

• Cabot, AR 72023 (Required)

Ability to Relocate:

• Cabot, AR 72023: Relocate before starting work (Required)

Work Location: In person