You haven't searched anything yet.
Position Description:
Provide technical, educational and sales support to assist the district in meeting Neuromodulation sales and customer service objectives. Seeking candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action.
Main job duties/responsibilities:
1. Technical Support:
(a) Represents client during surgeries and implants of products to provide troubleshooting and other technical assistance.
(b) Provides technical support with reprogramming and follow‐ups in hospitals and clinics.
(c) Provides support with field clinical investigations in assigned institutions. Ensures completion of necessary documentation.
(d) Receives technical inquiries by telephone. Researches solutions to questions or problems (e.g., pacing system malfunctions, product selection issues, when appropriate, etc.)
(e) Provides on call support as needed for surgeries, reprogramming, troubleshooting, follow‐up enrollments, etc. on evenings and weekends.
2. Educational Support:
(a) Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and pacing through conducting and/or coordinating: 1. One‐on‐one training sessions. 2. In‐service education programs. 3. Seminars and/or outside symposiums.
(b) Assists DM and in‐house training department in educating/training new Clinical Specialists and sales representatives.
(c) Provides training and resources for hospital staff to enable them to conduct training for their personnel ("train the trainer").
3. Sales Support:
(a)During/following cases: 1.Completes necessary documentation (e.g., implant registration) and phone calls (customer service). 2. Updates sales representatives concerning cases. Immediately notifies representatives regarding issues or problems requiring follow‐up. 3. Serves as effective Medtronic representative to physicians and support staff regarding Medtronic products, service and support.
(b) Manages inventories (consignment, trunk and district office, loaner products) and provides support with rotation and delivery to optimize customer service and efficiency.
(c) Promotes Carelink enrollments at time of implants.
(d) Advises physicians involved in setting up or evaluating pacing operations in their hospitals or clinics.
(e) Following district guidelines, requests and obtains purchase orders after implants.
(f) Conducts regular unsolicited calls to hospitals or clinics.
(g) Maintains current knowledge regarding pacing, programs, products and services and competitive products.
(h) Maintains open, effective communication with all district personnel, customers and other client employees.
4. Performs other related duties as assigned.
Basic Qualifications:
•An Associate’s Degree in engineering, nursing, biology, chemistry or exercise physiology field PLUS a minimum three years of work experience in the healthcare or engineering field.
or
•A Bachelor’s degree PLUS a minimum of two years of work experience in the healthcare or engineering field.
or
•A Bachelor’s degree in biomedical, electrical or mechanical engineering PLUS a minimum of one year of work experience in the healthcare or engineering field.
Desired/Preferred Qualifications: ‐ Preferred for Clinical Specialist
•B.A./B.S. Degree in nursing, cardiovascular, life sciences, engineering or technical discipline with minimum of three years work experience in technical field, engineering, hospital/clinic or sales.
•Proven track record with technical training assignments.
•Experience in a cath lab, in biomedical engineering, in a hospital/clinic or medical s ales.
•Ability to work with many different customers from varying backgrounds.
Education Requirements:
Minimum: Associates Degree or Technical Degree (2‐year degree) in nursing, life sciences, cardiovascular, engineering or technical discipline. Preferred: Bachelor’s Degree in nursing, life sciences, cardiovascular, engineering or technical discipline.
Experience: Minimum: 1 year Preferred: 5 years
Physical Job Requirements:
Job Types: Part-time, Contract
Pay: $50.00 - $60.00 per hour
Schedule:
Application Question(s):
Education:
Experience:
Work Location: On the road
Contractor | Part Time
Business Services
$66k-81k (estimate)
04/29/2024
05/01/2024
consignmed.com
FORT WORTH, TX
100 - 200
2003
NOEMI O RAINES
<$5M
Business Services