JOB DESCRIPTION:

The Clinical Specialist will provide pre-sales customer support including installation, licensing, and training needs as part of a pivotal study of 2^nd generation breast navigation device. Clinical Specialist will provide post sales clinical support and refresher training as needed; maintain communication with customer to ensure satisfaction and utilization; provide customer feedback to the management team; assist customers with reimbursement documentation. You will work in a team environment on clinical trials accurately documenting and performing measurements on excised tissue.

*Must be able and willing to travel as business dictates.

RESPONSIBILITIES:

• Work as part of a team with one person collecting and completing FDA forms and the second person will be handling a tissue specimen and taking measurements. Accuracy is key on the forms.
• Provide on-site application support:
  • Pre and post sales process
  • Identify and schedule follow up training
  • Participates with Clinical Trial collecting data and performing measurements on excised tissue in Operating Room
• Provide customer support:
• Relay and resolve customer issues in a timely manner
• Ensure customer satisfaction is maintained
• Escalate any problems to management as needed
• Provide feedback/customer suggestions to management
• Assist customers with resolving insurance reimbursement matters
• Interact with Sales, Marketing and Service Management to continually evaluate and improve the product support solutions
• Consistent communication with customers to enhance product experience
• Promote continuous improvement: