Hourly Pay Rate: $22.86

Position Summary 

Operations Supervisors - Attractions are important members of our team and play a key role in providing excellent service to our guests. They develop and supervise Attractions Operators to ensure all visitors receive outstanding service with a focus on safety. This is achieved by having a complete understanding of the operation of all rides and gondola and supporting the Attractions team at every training level. 

Essential Job Duties 

• Supervise and support attractions operators in providing the highest quality of service to our guests. 

• Organizing staff break schedule 

• Training staff 

• Testing employees on ride operation 

• Ensure assigned workstations are properly staffed and operational. 

• Oversee operation of all riders and rides to ensure safe operation and adherence to policies and procedures. 

• Monitor staff to include rest breaks, meal breaks, training, schedules, and answer questions, etc. 

• Demonstrate superior customer service with customers, both internal (i.e., co-workers) and external (vendors, visitors, customers, etc.). 

• Demonstrate knowledge of, and support, Oakland Zoo’s mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of behavior. 

• Perform other related duties as required and assigned. 

Who You Are 

• Customer service expertise 

• Trustworthy and dependable 

• Work with little or no supervision 

• Organizational skills

• Able to bend, twist, lift, sit, kneel, walk, stoop, and stand regularly for long periods of time 

Bonus If You Have 

• Prior experience as a supervisor or manager of a team 

Knowledge/Skills/Qualities 

May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. 

• Leadership: mentors, advises, and develops people across identities with consideration for cultural relevance and responsiveness, self-awareness around implicit bias and understanding of the power dynamics that exist in organizations. 

• Enjoyment – finds joy in one’s work, approaches tasks with thoughtfulness & intentionality, and fosters collective well-being by embracing the unique skills and qualities of colleagues. 

• Dependability – demonstrates trustworthiness and reliability, including while working with little or no direct supervision

• Communication – communicates respectfully and effectively with stakeholders across identities, both verbally and in writing 

• Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued. 

• Impact- Inspired to contribute to the success of a project or the organization 

• Growth-Oriented - Inspired to perform well by the chance to take on more responsibility 

• Passion – wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times 

• Wildlife Aware - understands mission to support the conservation and welfare of animals at The Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife 

• Sustainability – oriented toward the mission and values of Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department.