Client Coordinator Receptionist - South Park

Consejo Counseling and Referral Service is looking to hire a full-time Client Coordinator for our South Park l ocations .

We also offer exceptional benefits , including medical, dental, and vision insurance, a 401(k), vacation time, sick time, paid holidays, personal days, life insurance, AD&D, training funds, and birthday off .

Summary of Job Description :

This position has a dual role within Consejo Counseling and Referral Service. Reporting directly to the clinical supervisor, administrative support staff will have primary duties in the screener role as receptionist and support Consejo's leadership team.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Conduct telephone screenings for client referrals for the mental health program.
• When necessary, conduct face-to-face client screenings for the Children's and Family Services and the Adult and Adult with Disabilities Mental Health Departments.
• Consult with therapists and mental health program managers / supervisors to determine response time.
• Manage crises as they arise during screening or via incoming telephone calls received from the public during business hours.
• Maintain cooperative working relationships with agency staff, community, and social and health services agencies.
• Request files from medical records for returning clients.
• Participate in required agency training and staff meetings.
• Maintain close contact with program managers and supervisors.
• Ensure proper intervention and follow-up with staff cooperation.
• Refer clients to appropriate services within the agency and community agencies.
• Coordinate crisis responses with the appropriate department or agency.
• Schedule screening appointments and obtain necessary documentation during the screening process.
• Track the screenings and intake appointments.
• Contact the client one day before the intake interview to ensure an appointment is kept or rescheduled as needed.
• Assign client numbers.
• Responsible for Front Desk Support.
• Provide reminder calls to clients who have scheduled appointments.
• Schedule Doctor's appointments.
• Manage multi-line phone system, including answering questions, directing calls, and transferring calls as necessary.
• Process client payments and reconcile daily as required.
• Provide word processing, spreadsheet, and database computer support for staff as assigned.
• Process miscellaneous funds received in the agency.
• Greet clients and advise therapists and other providers of client arrivals.
• Greet and direct visitors as appropriate.
• Sort and distribute incoming mail and meter outgoing mail for postal pickup.
• Create charts as required and requested.
• Provide copying support service for staff as assigned.
• Maintain inventory stock of agency / department forms.
• Monitor supply inventory and alert the Supervisor of needs.
• Maintain office equipment in a serviceable condition.
• Provide agency / community resource information to clients / visitors as directed.
• Provide administrative support to senior management as directed.
• Assist in updating the agency website as necessary.
• Order office supplies for all agency.
• Fulfill other duties as may be assigned to meet agency operations needs.

QUALIFICATIONS :

• A high school diploma is required, plus two years experience or an AA is a plus.
• Assist all levels of management upon request.
• Demonstrated ability to multi-task, plan and prioritize.
• Demonstrated experience in an office setting.
• Ability to work with all levels of staff and management.
• Proficient in Microsoft Office.

WORK SCHEDULE

This Full-time position works a typical schedule of 8 - 5 PM, Monday to Friday .

SALARY

$16.00 - $20.00 / hr. Depending on experience and qualifications.

Would you be ready to join our team?

We understand your time is valuable, so we have a rapid and easy application process. If you are suitable for this Behavioral Health Therapist job, please fill out our initial 3-minute, mobile-friendly application .

We look forward to meeting you!

Job Posted by ApplicantPro

Last updated : 2024-05-23