Connexus Hub is a professional services firm that works with Government Agencies and Fortune 500 customers.Our team brings the innovation and agility of a small company along with the breadth and impact of a large firm. Our expansive range of capabilities allows us to tackle even the most complex of projects and mission needs — but it is our culture of creativity and passion that attracts the best talent, builds enduring client relationships, and leaves lasting impressions. We are looking for a Program Manager to manage case processing and operational support services including a wide array of functions such as mailroom, data entry, preliminary application review and case processing, case archiving, records management, helpdesk, and related support services.

• Position Type: Full time, W2 salaried plus benefits

Duties

• Oversee day-to-day operations of team members. Supervise, direct, and coordinate activities, schedules of team leads, case processing analysts, and other operations support staff.
• Develop quality and performance goals; monitor team performance
• Report and communicate all issues directly to Project Director; provide timely feedback with proposed resolution
• Maintain productivity standards, meet deadlines, adhere to SOPs
• Implement daily processes for preparing and reviewing all routine production and performance reports, identify areas of deficiency or inefficiency
• Meet with Customer on weekly basis to discuss production status and operational issues.
• Manage all contract administrative, technical, and staffing matters and will help ensure that contract goals and objectives are achieved within budget, schedule, scope, and quality standards.
• Oversee team members; ensure adequate staffing at all times
• Provide guidance, leadership, direction and motivation and ensure personnel are managed in accordance with contract and company requirements, to include:
  • Monitor employee productivity and provides constructive feedback and coaching
  • Manage vacation and other leave requests
  • Review and approve timesheets, travel authorizations and expense reports
  • Administer employee evaluations
  • Resolve employee concerns
  • Work with senior management and HR to appropriately address conduct and performance issues.
• Oversee recruiting and hiring of non-supervisory positions
• Assess variances from the program plan, and develop and implement changes as necessary to ensure the project remains within specified scope and is within schedule, cost and quality objectives.
• Manage day-to-day team and client communications by keeping the team informed of the status, deliverables and by managing the issue resolution process.
• Establish and maintain a positive work environment that encourages the accomplishment of all goals.
• Provide the team with feedback as it pertains to project performance.
• Build a climate that encourages safety consciousness and taking accountability for actions.

Requirements

• Bachelor's degree in Business, Public Administration, or related field
• 10 years experience of Federal Program Management, case management experience
• Experience working with DOL highly desired.
• Excellent communication skills to include phone, office etiquette, and written skills.
• Expert working with Microsoft Office products including Outlook, Excel, Word and PowerPoint.