The ideal candidate will join TechBlocks as Director of Consulting, reporting to the CEO & CTO. You are someone who has implemented multiple mid-market and enterprise e-commerce implementations for national and international retailers (in the USA and Canada), CPG and other enterprises having digital commerce at the heart of their business using one or more of the e-commerce platforms (I.e. Adobe Magento, Big commerce, Salesforce Commerce). You have lived on the bleeding edge of the technical and digital value chain with full 360-degree experience with all aspects of digital retail beyond e-commerce, including traditional back office solutions (i.e. PIM, Inventory Mgmt., Analytics, Warehouse Mgmt.) and modern digital aspects (i.e. BOPIS, Omni-Channel Solutions to modern challenges and experiential commerce)

In this role, you will provide strategic guidance as the primary client-facing Technology and Account Leadership Team member on multiple new opportunities in the sales pipeline, existing accounts and associated projects.

This will involve offering thought leadership, creating product/platform/digital roadmaps, providing valuable insights, formulating robust points of view, and making informed recommendations about platforms, partnerships, technology stacks and future strategies to drive transformative change within client organizations.

You'll also identify and oversee organic business growth across dedicated accounts. Your leadership will enable diverse teams to successfully implement Apply Digital's delivery methodologies firmly rooted in Lean and Agile principles and frameworks.

The Technology Director is a versatile technologist with an in-depth understanding of retail and non-retail e-commerce aspects, front-end, back-end, mobile, analytics, platform engineering, and testing techniques. This knowledge assists in defining and approving effective solutions and facilitating communication and collaboration amongst the team. The Technology Director fosters a calm, positive, supportive, and solution-oriented atmosphere within the team.

Responsibilities

• E-Commerce & Digital Retail Strategist: You have run multiple strategy and design workshops. You can own and deliver a detailed roadmap that includes UX, solution and technology architectures and design, along with corresponding budgets and options.
• Evangelist & Management Consultant: You have personally led and executed multiple enterprise e-commerce implementations as part of a large agency or engineering and consulting firm. You are great at formulating go-to-market strategies and phenomenal at making presentations to C-Suite and at industry-leading conferences.
• E-commerce Technical Leadership & Oversight: Oversee and guide the work of software engineers and technical team members, ensuring high-quality outcomes in e-commerce solutions. Define and manage the high-level technical architecture and technology stack with a specific eye for e-commerce platforms.
• Mentorship & Team Collaboration: Develop expertise within the team in delivering cutting-edge e-commerce solutions. Collaborate with cross-functional teams to align technology initiatives with business goals. Manage multiple delivery squads, ensuring that deadlines and dependencies are properly managed.
• Client & Business Management: Provide expert advice and nurture relationships with stakeholders within client organizations. Identify and nurture growth within e-commerce projects, delivering business value for the client and our organization.
• Risk Management & Process Improvement: Identify, prevent, and mitigate risks that might impact the success of the engagement. Escalate issues and risks to executive leadership when needed.
• Thought Leadership: Position our consultancy as a leader in delivering e-commerce solutions. This includes thought leadership and client education on e-commerce trends, customer experience enhancements, and back-of-house optimizations.

Requirements:

• Having extensive consulting experience in e-commerce and retail tech is an absolute must.
• Proven track record in a similar technology leadership role in e-commerce and general software development projects.
• Hands on expert with tools and software required for strategy, design, architecture and presentation of roadmaps, architecture and designs.
• Experience overseeing commerce platform delivery and understanding customer experience (CX) optimization.
• Deep understanding of software engineering, system architecture, and project management within an e-commerce context.
• Demonstrated experience in providing expert guidance to clients, managing diverse e-commerce technology projects, and fostering strong client relationships.
• Proven ability to mentor team members and foster a high-performance culture in large multidisciplinary teams
• Ability to contribute to strategic planning and decision-making at the executive level, ensuring e-commerce technology solutions align with business goals.
• Experience in identifying and managing various risks, including technical, staffing, scoping, and client relationship risks, within an e-commerce context.
• Excellent client-facing skills and experience in vendor selection and management.
• Outstanding communication and interpersonal abilities, with the capacity to foster trust and empowerment with e-commerce clients, stakeholders, and team members.
• Calm, positive, supportive, and solution-oriented mindset, able to promote a collaborative atmosphere within the team.

Life @TechBlocks:

• Hybrid Workplace
• Competitive benefits plan
• Generous paid time off
• One of the fastest growing companies in N. America means many growth opportunities
• Quarterly rewards, Regular team and company events and travel opportunities
• Company sponsored and promoted thought leaders amongst the community of thought leaders and training opportunities

About TechBlocks

TechBlocks is a cloud & digital Product engineering firm with offices in Toronto (Canada), New York (USA), Houston (USA), Ahmedabad (India), Hydrebad (India), Pune (India), Dhaka (Bangladesh), Karachi (Pakistan) and San Jose (Costa Rica). Founded in 2007 in Toronto, our company has grown rapidly with large multi-national clients with global operations, including those in Retail, Automotive, Financial, Logistics & Supply Chain, and more. Our team of global experts approach our clients' unique needs from a design thinking perspective – we focus on transformative digital value chains that prioritize end-users and stakeholders experiences with amplification of monetization techniques across those value chains. Our services span business strategy, solution architecture, design, development, and DevOps. We are the trusted business & strategic partner for Fortune 500 companies, start-ups, and SME's globally. Our areas of expertise include Azure Cloud, Amazon AWS, GCP, e-Commerce, Modern Web (Angular, Node, React, .NET Core), Mobile & IoT, BI & Analytics, CRM (SalesForce & Dynamics CRM), and Robotic Process Automation.