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Remote, IL
CONNECTIONAt Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.
keywords: position summary,position details,assist,quality assurance,performance,qualifications,communication,knowledge,initiative,skills
Full Time
Salary Range: $24.00/Hr. - $28.00/Hr.
The Connection Networking Services team has a new opportunity through our Technical Staffing division for a NOC Help Desk Agent. This is a direct hire opportunity with us, a major nationwide MSP. This position is remote and responsible for dealing with calls, emails and tickets of a varied and possibly complex nature requiring a wide range of technical knowledge and interpersonal skills to assist in diagnosing and/or resolving issues. Qualified candidates will be able to manage escalated customer issues, create updates to process and procedure documentation, provide training on changes as needed, and mentor less skilled NOC Agents.
Direct hire position. Full benefits, PTO, and 401k. 80% hands on and 20% administration, Windows environment.
Full Time
Business Services
$55k-68k (estimate)
03/13/2024
04/02/2024
econnectionpr.com
ATLANTA, GA
50 - 100
Private
ELIZABETH FAIRLEIGH
$10M - $50M
Business Services