Connecticut GI, a division of GI Alliance, is looking for a full-time experienced Patient Accounts Representative to join our Rocky Hill Care Center! We are the largest gastroenterology practice in the state of Connecticut with 29 Care Centers and still growing. Our employees are the foundation of our practice and we pride ourselves on the fact that we have been named a TOP WORKPLACE 8 times! Our team of clinical and administrative support staff work collaboratively with our physicians and advanced practitioners to provide our patients with the most comprehensive and compassionate care. Here at CTGI our promise is to treat every patient as if they were a member of our own families, and we are looking for team members who also embody this vision!

A Short List Of Reasons Why You Should Work For CTGI

• Selected as a Top Workplace 8 Times
• Retention Bonus
• Competitive Pay
• Very Fast-Growing Practice

What You Will Do For Us:

• Answer all incoming calls and triage as needed
• Work with other teams to gather information needed to resolve patient questions or concerns
• Initiate calls to collect payments using assigned workqueues
• Initiate calls to obtain COB information
• Communicate non-par insurance information as needed
• Update insurance/demographic information while on the phone with patient
• Create Self Pay estimates. Mail to patients without MyChart
• Establish payment arrangements with patients using up to date rates provided by Team Lead, Supervisor or Manager
• Monitor payment plans using workqueues and follow up with patients when payment lapses occur
• Explain Financial Assistance options to patients. Send out applications when requested.
• Process credit cards payments over the phone and those coming via mail
• Follow up on probate, estate issues, bankruptcy and other assigned tasks
• Follow established policies, control processes, procedure and guidelines
• Check email frequently throughout the day to ensure all communications are received
• Other duties as assigned

Required Skills/Abilities:

• Strong problem-solving skills
• Possess strong computer skills, including proficiency in Excel
• Demonstrate excellent oral and written communication skills in order to effectively communicate with patients, physicians, peers, insurance companies and pharmacy personnel
• Have a broad knowledge of medical terminology
• Have the ability to prioritize and multi-task and must be able to function in a fast paced, at times, stressful environment
• Be able to function independently and as part of a team
• Proficient in EPIC

Education and Experience:

• High school diploma or equivalent
• At least 2 years related experience required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Job Type: Full-time

Job Type: Full-time

Pay: From $18.00 per hour

Work Location: In person