SUMMARY

Under the direction of the Sr Director CCSG Operations, ensures that the staff in the Primary Care Center

adhere to best practices and implements operational changes. Provides leadership, direction and

administration of operations to ensure optimal use of all resources to maintain high standards of patient care,

 promote patient/family satisfaction, and support all teaching programs in the Practice.

ROLE RESPONSIBILITIES

OPERATIONS:

Work closely with Sr Director CCSG Operations to ensure that processes are consistent with those at

Connecticut Children's. Responsible for meeting operational performance benchmarks. Responsible for

optimal productivity within budgetary guidelines.

Responsible for implementing operational changes resulting from Connecticut Children's strategic initiatives.

Responsible for overall compliance relating to but not limited to billing, staff behaviors, new business

ventures and audit process. Collaborates with the Compliance department to ensure documentation

standards are met.

COMMUNICATIONS:

Responsible for handling customer complaints and proactively address issues to ensure a family centered

environment. Maintains two way communications with referring providers and addresses their needs in his or

her departments.

NURSING LEADERSHIP:

Identifies RN staff’s educational needs and provides or arranges to meet those needs, including overseeing

the orientation period in conjunction with the Clinical Education Department. Works with Manager of

Ambulatory Nursing to ensure consistency of nursing policies and procedures with the ambulary setting.

HUMAN RESOURCE MANAGEMENT:

Designs, establishes and maintains a staffing plan that effectively accomplishes the practice’s goals and

objectives. Participates in and provides oversight to the selection of employees. Provides appropriate

development opportunities to ensure staff is competent in performing their assigned functions and

continually improving their performance. Communicates expectations, provides ongoing coaching/feedback,

 objectively assess and/or provides input to employee performance and provide appropriate rewards and

recognition. Oversee department retention initiatives.

FISCAL MANAGEMENT:

Develops and effectively manages the practice's operating and capital budgets to meet practice and

organizational financial and service objectives. Justify budget variances and flex budget, as needed,

throughout the fiscal period. Actively seeks opportunities to generate revenue, decrease expenses and

develop new business initiatives.

CONTINUOUS QUALITY IMPROVEMENT:

Designs and implements new procedures to improve effectiveness and efficiency of the practice. Holds self

and team members accountable for quality outcomes and continuous quality improvement.

SELF DEVELOPMENT:

Establish and maintain self as a professional expert and resource to the Organization, patients, families and

SUPERVISORY RESPONSIBILITIES

Supervises clinical and administrative staff in support of the Primary Care Center. Participate in appropriate professional organizations and continuing education programs.