• Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families.
• ROLE RESPONSIBILITIES
• A Medical Assistant (MA) may be required to perform any or all of the following fundamental
  Documentation, Administrative, Clinical, and Department Support functions:
  ADMINISTRATIVE SUPPORT
  
  • Supports the patient check-in and check-out processes.
  • Scheduling and coordinating all patient appointments.
  • Answering and directing calls.
  • Process pre-authorizations and pre-certifications.
  • Prepare and files medical record.
  • Provides cross coverage for other administrative roles.
  • Maintains clinical files according to organization/department protocol.
  • Processes patient related correspondence.
  • Maintains confidentiality of patient information.
  CLINICAL SUPPORT
  
  • Ensures efficient patient flow.
  • Prepares treatment rooms and equipment for patient examinations.
  • Provides appropriate procedural support following department specific guidelines.
  • Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief
  complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information.
  
  • Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
  • Obtain specimens, accurately performs and records patient POC testing per policy.
  • Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results
  to facilitate timely provider review and follow-up.
  
  • Under provider and/or RN direction, performs the administrative functions of the patient prescription
  renewal process in accordance to policy.
  
  • Provides cross coverage for other appropriate clinical roles.
  DEPARTMENTAL SUPPORT
  
  • Provide support as needed for departmental medical record audits.
  • Cleans and stocks patient care rooms between patients.
  • Maintains appropriate inventories of all medical supplies.
  • Stocks and maintains all patient related forms and educational materials.
  • Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility
  break-down or damage.
  DOCUMENTATION
  
  • Documentation is legible and falls within the appropriate MA scope/Organizational documentation
  guidelines.
  
  • Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry
  and data retrieval of paper/electronic patient records.
  OTHER RELATED ACTIVITES
  
  • Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's
  patients and families.
  
  • Ability to travel to satellite locations may be required.
  • Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific
  populations form neonate through adolescence and applies them to practice. Demonstrates cultural
  sensitivity in all interactions with patients/families.
  
  • Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection
  control, risk management, and environment of care policies.
  
  • Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA
  scope of practice.
  
  • Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards.
  • Basic Understanding of CT Children's Policies and Procedures.
  • Understanding of the organization's environment of care.
  Special Considerations:
  Those Medical Assistants hired as a "float" or exclusively for the satellites must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience.

Please note this position will spend time in 3 offices: 100 Retreat, Primary Care East, Primary Care West.

Education: High School Diploma, GED or equivalent; vocational training (defined below) may substitute.

Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and "Fundamentals of Nursing" course;

Experience: No prior experience required.