MUST HAVE A MINIMUM 3-5 YEARS OF RELEVANT CUSTOMER SERVICE EXPERIENCE IN A CUSTOM PARTS MANUFACTURE ENVIORMENT.

Connect Staffing, Inc. is seeking a Customer Service/Sales Representative for a wire manufacture located in the city of Stanton, Ca.

Schedule: Monday-Friday 6:30am-3:00pm No weekends.

Requirements of a Customer Service/Sales Representative:

• Strong computer skills and proficiency with MS Office required.
• Knowledge of JobBoss or other job production software is a plus.
• Must have excellent communication skills both written and oral.
• Able to multi-task and work both independently and as part of a team.
• Detail oriented and attention to detail is a must.
• Must have excellent customer service skills.
• Must be able to prioritize daily tasks and complete tasks without supervision.
• Experience in the spring manufacturing or metal forming industry is a plus.
• Experience in customer service, customer support, inside sales, and office assistant.

Benefits of a Customer Service/Sales Representative:

• Affordable health plan and dental plans available.
• Cal-Savers retirement plan.
• Referral program.

Responsibilities of a Customer Service/Sales Representative:

• Prepares customer quotes and proposals for price and delivery.
• Types proposals, letters, and miscellaneous correspondence and communicate via e-mail, telephone, or personally with customers.
• Monitors production orders, tracks order for customers , and expedites delivery per customer requests.
• ·Negotiates with customers, assesses areas of dispute, and amends contracts when required.
• Serves as liaison with manufacturing, quality assurance, and shipping personnel on production orders and coordinates shipping releases.
• Answers customer sales calls and provides information as needed.
• Receives, codes, and processes new customer orders and change orders.
• Check purchase orders for correct pricing and delivery, contacts customers when needed.
• Generates correspondence to secure additional customer information or resolve customer disputes.
• Serve as back up for completion of all invoicing and shipping documentation.

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