The Mobile Device Administrator is the Super Point of Contact (SPOC) for all mobile devices. They will work in conjunction with the Branch POCs and the MSP to keep Carrier and MDM portals up to date. The MDA will implement and maintain mobile device management solutions, administer phone registrations/enrollments, and advise on enterprise policies.
Tactical Work:

• Responsible for accurate tracking of Mobile Devices for the Shared Services division
• Collaborate with Branch POCs on mobile device counts and Spares inventory thresholds
• Maintain and Update MDM, ABM and Carrier portals while reconciling lines
• Match active lines to employee assignments, remove duplicates and suspend lines
• Approve, Order Devices, Activate and De-Activate Lines
• Maintain and Update Mobile Device Guides and Documentation
• Responsible for training Branch POCs on device enrollment procedures and inventory tracking
• Work with AP on Mobile Device billing, cost center allocation and disconnect 0% usage lines
• Work with MSP on troubleshooting devices and global deployments

Vital Factors

• Meet or exceed the following daily budgeted KPIs:
• Track and Manage Mobile Devices
• Keep Portals up to date and in sync

Position Specific:

• Expert knowledge of Mobile Device Management systems
• Ability to lead and build an enterprise mobile device management process
• Hands-on knowledge in configuring and provisioning mobile devices
• Experience in building device profiles and deploying apps to mobile devices
• Experience in working with carriers and other vendors
• Strong technical understanding of Apple Mobile devices
• Experience in inventory tracking
• Excellent written and verbal communication skills.
• Works well under pressure and meets tight deadlines.
• Highly computer literate with capability in email, MS Office, Excel, and related business tools.