Job Description

Conklin Automotive in Hutchinson, KS, has an opening for a Service Business Development Appointment Coordinator. As a Service BDC Appointment Coordinator, you will handle inbound/outbound scripted calls and appointment setting for service customers. If you have a "go-getter" mentality and are experienced in working in results-driven environments, please apply!

The Service BDC Representative works out of our Conklin Cars Hutchinson office in our call center. We take inbound service appointment phone calls for all Conklin Cars locations in Hutchinson, Newton, Salina, and Kansas City. All outbound calls are made to existing Conklin customers for follow up on items such as recalls, OnStar service needed notices, and more. Incentivized pay based on service appointments.

Responsibilities

• Ensures that all incoming service/sales inquiries are answered promptly, professionally, and according to script
• Responds to customer emails, chats, and text messages
• Confirms appointments and reschedules missed appointments
• Logs customer information and purifies database
• Completes any reports or logs
• Attends all staff meetings, trainings, and educational classes as required
• Maintains work area in a neat and organized manner
• Performs other duties as assigned

Qualifications

• Call center experience and/or BDC experience helpful
• Strong written and verbal communication skills
• Confident personality; a "Go-getter!"
• Must be motivated by reaching and exceeding goals
• Strong computer and internet skills
• Must be able and willing to work full-time, including rotating shifts and alternating Saturdays
• Must be willing to submit to and pass both a background check and a drug test
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• High school diploma or GED preferred
• Customer service or related experience preferred
• Must be at least 18 years old
• Neat, clean, and professional appearance
• Able to work independently with minimal supervision
• Excellent telephone skills
• Working knowledge of the industry a plus
• Highly motivated and willing to learn new skills
• Prompt, reliable, and responsible
• Experience with CRM or other customer service software a plus

Company Description

Want to work for a company that invests in its employees? Ask about our competitive salaries and training & development program

Want to make a difference in your community? Ask about our community engagement initiative

We are more than a business in the community - we are part of the community. With over 80 years of family-owned experience in the automotive industry, we work hard to consistently deliver exceptional service focused on our customers for the entire life of each vehicle.
We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Conklin Automotive is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, age, national origin, ancestry, disability, or veteran status.

Benefits

• 401(k) with Company Match
• Paid Vacation
• Paid Holidays
• Paid Training
• Direct Deposit
• Sponsored Healthcare