Automotive BDC Representative

Conicelli Autoplex - Conshohocken, PA

Are you passionate about the automotive industry and skilled in customer communication? We are currently seeking a motivated and customer focused Automotive BDC (Business Development Center) Representative to join our dynamic team. Get your foot in the door and advance your career with a family owned and operated business. 

Hourly wage plus monthly bonus structure. The compensation ranges from $45,000 up to $60,000.

Responsibilities:

1. Customer Engagement:

• Interact with customers via phone, email, and other communication channels to understand their automotive needs and preferences. 
• Provide exceptional customer service, addressing inquiries, scheduling appointments, and ensuring a positive customer experience. 

2. Lead Management:

• Manage and follow up on leads generated through various sources. 
• Qualify leads and route them to the appropriate departments for further action. 

3. Appointment Scheduling:

• Schedule appointments for customers with our sales and service departments. 
• Coordinate with internal teams to ensure seamless scheduling and timely follow-ups. 

Product Knowledge:

• Stay informed about the latest automotive products, features, and industry trends. 
• Effectively communicate product information to customers and address any questions or concerns. 

CRM Utilization:

• Use customer relationship management (CRM) tools to track interactions, manage leads, and streamline communication processes. 

Qualifications:

• Previous experience in a customer service or sales role, preferably within the automotive industry but not necessary. We will train. 
• Excellent communication and interpersonal skills. 
• Proficient in using CRM software and other communication tools.
• Excellent computer skills are a must. 
• Ability to multitask and prioritize in a fast-paced environment. 
• Strong organizational skills and attention to detail. 

Benefits:

• Competitive salary/hourly and performance-based incentives. 
• Health, dental, and vision insurance coverage. 
• Opportunities for professional development and career advancement. 
• Employee discounts on automotive products and services.