CASE MANAGEMENT

• Provide in-home services to at risk families or individuals as determined by referral. This would include a hybrid caseload ranging from low to high risk referrals. 

• Provide case management services – conduct home visits, complete family assessments,create service plan, manage crisis intervention, advocate, connect to resources, and keep case files according to program standards.

• Coordinate with school personnel, DHS social workers, and service providers as needed to communicate progress and work toward successfully connecting families to resources.

• If serving Truancy clients, attend court as advocates and complete court reports timely. 

• Safeguard the confidentiality of client families.

• Promptly report all conflicts among client families, or serious incidents involving client and families within 24 hours of the incident.

• Provide services and support outside of the normal working hours to accommodate the family’s needs when necessary. Be available on-call 24/7 for client emergencies (occasional).

• Regularly attend and actively participate in staff meetings, supervision, staff training sessions, case reviews, etc.

COMPLIANCE & QUALITY ASSURANCE

• Consistently keep updated, detailed client records in databases as required by program standards.

• Keep quality case files that pass all internal and funder file audits.

• Complete assessments, home visits, and other required activities within the standard timeframe.

• Ensure that program quality assurance tools are used and updated according to deadlines.

• Perform related duties as assigned.

Non-Essential Functions

• Attend relevant workshops or join professional groups as necessary to maintain professional knowledge.

• Adheres to the Congreso’s security guidelines and ensures the appropriate handling of sensitive information.

• Facilitates and attends relevant staff meetings to promote communication and execution of goals.

• Completes special projects specific to the function of the department or as needed for the department as directed by Supervisor.

• Other duties as assigned within the scope of position expectations.

• 1-2 yrs. Case Management experience in providing supportive services in a community setting. 

• Excellent oral and written communications skills; Bilingual (English/Spanish) preferred.

• Experience working with TANF recipients preferred. 

• Familiar with the North Philadelphia/Latino community needs and knowledge of resources within the community.

• Understanding of legal criteria for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements. 

• Ability to provide prevention services with a high level of ethical standards of conduct, cultural sensitivity and within appropriate boundaries and limits. 

• Possesses strong interpersonal skills. 

• Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, ETO software (agency database), and customized databases. 

• Strong written and verbal communication skills and effectively communicate with individuals and groups.

Congreso is committed to attracting, hiring, and retaining candidates who have a passion for their work and will serve as ambassadors of the agency’s mission, values, and DEI&B vision.

We encourage all qualified individuals, including those of diverse backgrounds, with different abilities, LGBTQ , women, and those who have had contact with the criminal justice system to apply. Congreso is an Equal Opportunity Employer and complies with Philadelphia’s Fair Chance Hiring Law.