Job Description

Salary -

Overview

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

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Summary

The Home Infusion Representative is responsible for the care of enteral patient services through Confluence Health. Enteral patients range in age, from infant to adult.

Enteral patients require coordination of all enteral supplies and equipment, including processing referrals, prior authorization, ordering product, facilitating supplies, shipping, follow-up, education and providing customer service.

The Home Infusion Representative also participates in a multi-disciplinary team with Providers, RNs, Pharmacy and Dieticians to provide complete care.

The Home Infusion Representative also has knowledge of billing and completes paperwork and responds to inquiries from the Revenue Cycle to ensure proper billing.

The Home Infusion Representative maintains appropriate department paperwork and communication.

Pharmacy assistants are persons who are trained in the practical, operative and distributive aspects of pharmacy practice.

Pharmacy Assistants assist pharmacists in the routine, day to day functions of pharmacy practice to ensure a successful operation of the pharmacy.

Through the performance of these tasks and through collaboration with pharmacists, Assistants allow pharmacist to engage in patient care activities that ultimately improve the quality of patient care.

Assistants are supervised by licensed

Position Reports To : Pharmacy Manager

Essential Functions

Answer phones, door and pharmacy window in a courteous and timely mannerScreens and directs calls, takes / forwards messages and relays information accuratelyRetrieves and distributes inter-office / external mail, faxes and messagesTracks, retrieves and organizes stored data (on and off-site)Admitting patients into the computer system and creating a patient chartAccurately maintains complete enteral patient information in patient chartEnteral and DME ordering and distributionProcures products via : Lawson on-line ordering systemMcKesson on-line ordering systemDirect orders (ie.

Abbott, Mickey, Bard, Moog, etc)Stocks inventory for related items coming into the departmentRestocks DME items to appropriate areasOrganizes enteral orders for pick up and deliveryContact customers to confirm usage and paymentOrders / refills enteral and DME products accurately and in a timely mannerTracks enteral / DME product invoices for appropriate billing to other hospital departments when items are not attributable to a customerEnteral ReferralsEnters appropriate and complete demographic and admission information for each customerObtains correct payor, diagnosis and item descriptionsObtains initial and ongoing insurance authorizations and benefitsDocuments initial and updated financial information clearly in the EMRCoordinates and communicates complex referrals to RNs, RPhs, and Dieticians in a proactive and timely mannerAccurately maintains enteral census spreadsheet in a sortable formatPumps and Related EquipmentTracks pumps and related equipment to eliminate loss;

follows up on outstanding equipment issuesMaintains adequate inventory levels of equipmentMaintains cleanliness of stockOrganizes pump exchange during annual preventative maintenance periodFacilitates equipment maintenance with suppliers / manufacturers as neededOrders and maintains items associated with equipment use (ie.

fanny packs, keys, etc)Performs other activities / responsibilities as deemed appropriate by the pharmacy departmentAttends meetings as requiredCommunicates positively and effectively in a team approach with co-workers within and outside the departmentRequired to maintain active Basic Life Support (CPR) certification.Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Position Requirements

Being fully vaccinated against COVID- is an essential requirement of working at Confluence Health. Religious and medical exemptions will be considered upon request.

Qualifications

Required :

Washington State Pharmacy Assistant LicenseCertification from American Association of HealthCare Administrative Management (AAHAM), Certified Revenue Cycle Executive (CRCE) within two years of hireExperience with Professional Billing and Insurance BillingExperience with Medicare BillingKnowledge of ICD codesMust possess proficient computer skillsExcellent Customer Service

Desired :

Associates DegreeKnowledge of DME and SuppliesBilingual

Physical / Sensory Demands

O Occasional, represents 1 to % or up to minutes in a 2 hour workday.

F Frequent, represents to % or up to 1 hour of an 2 hour workday.

C Continuous, represents % to % or up to 2 hours of 2 hour workday.

Physical / Sensory Demands For This Position :

Walking FSitting / Standing - FReaching : Shoulder Height - FReaching : Above shoulder height - FReaching : Below shoulder height - FClimbing - Not SpecifiedPulling / Pushing : pounds or less - FPulling / Pushing : pounds to pounds - FPulling / Pushing : Over pounds - OLifting : pounds or less - FLifting : pounds to pounds - FLifting : Over pounds - OCarrying : pounds or less - FCarrying : pounds to pounds - FCarrying : Over pounds - OCrawling / Kneeling - OBending / Stooping / Crouching - FTwisting / Turning - FRepetitive Movement - C

Working Conditions :

The Home Infusion Representative is located within the Pharmacy at Central Washington Hospital. The position requires time increments of physical labor in addition to desk work.

Adequate rest is provided between the two conditions. The environment is in a controlled temperature and lighting area. The Home Infusion Representative will walk within the hospital walls and have direct patient contact.

Job Classification :

FLSA : Non-Exempt Hourly / Salary : Hourly

Physical Exposures For This Position :

Unprotected Heights NoHeat NoCold NoMechanical Hazards YesHazardous Substances NoBlood Borne Pathogens Exposure Potential YesLighting NoNoise NoIonizing / Non-Ionizing Radiation NoInfectious Diseases Yes

Last updated : 2024-05-20