Responsibilities:

• Handling consumer inquiries efficiently and accurately across various channels, including phone, email, mail, and social media.
• Managing a consistent volume of consumer communications and taking appropriate actions such as issuing coupons when necessary.
• Adhering to communication procedures, guidelines, and policies.
• Maintaining and updating documents and databases related to consumer management.
• Generating and distributing regular logs and reports.
• Collaborating with cross-functional teams.
• Providing routine support to the Administrative Assistant and vice versa.
• Assisting Marketing and Sales with various projects.
• Performing other duties as assigned.

Qualifications:

• Bachelor's Degree required.
• At least 2-4 years of Customer Service/Relations experience is required.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in using various communication channels and database management systems.
• Ability to work collaboratively with cross-functional teams.
• Previous experience in consumer relations or a similar role is preferred.
• A proactive and adaptable approach to problem-solving.

This position is not directly in Newton, MA, but is in a neighboring town.