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Overview
The Service Desk Associate will is a frontline contributor to the customer satisfaction through fostering collaboration among and between team members as well as other support service departments.
The Analyst will communicate with and dispatch a wide variety of customer service requests to the department?s staff that the call center supports.
The analyst will serve as the principal customer service liaison to multiple clients so strong positive customer service skills are essential.
In addition, the associate may be responsible for the life safety and communications hub for our patients, visitors and employees in the health system.
This position is system critical and staffed system wide 24 hours a day, 365 days a year to include holidays, weekends and inclement weather.
This role is 2nd shift; 3p-11p. Location will primarily be at Annie Penn in Reidsville with 2 days at ARMC in Burlington.
Talent Pools : Corporate Services / Professional
Responsibilities
Continuously observes performance monitors and reports problem areas by responding to system messages as quickly as possible.
Demonstrates ability to respond appropriately (calmly and efficiently) to internal and external disaster drills. Prioritizes calls and maximizes utilization of available personnel according to urgency of work requested.
deciphers information for data input into ticketing programs as may be determined; and provides troubleshooting and incident ticketing for calls on IT support.
Manage customer inquiries utilizing technical applications such as EPIC, Cone Connects, AMION, and SPOK
Monitor alarms, status boards, emergency phones, email, and daily status checks for any abnormities. Maintains detailed documentation.
Provides excellent customer service by answering calls in a courteous, respectful and professional manner. Identifies caller
s needs by asking questions to interpret, analyze and anticipate the callers situation in order to resolve problems, route requests or initiate emergency dispatch.
Takes initiative to address callers concerns and complaints.
Stays abreast of procedures, policies and events occurring across the multiple campuses in the health system. Updates call reference materials based on changes in telephone and pager numbers.
Utilizes hospital electronic medical record to retrieve required patient information and follows HIPAA procedures for communication of information.
Qualifications
Associates, Preferred
Preferred : Continued education EXPERIENCE : One year in a direct customer service role, Required
One year working in a call center environment, Preferred LICENSURE / CERTIFICATION / REGISTRY / LISTING : REQUIRED
Valid Driver's License Valid Driver's License
PREFERRED
Last updated : 2024-04-28
Full Time
$45k-57k (estimate)
04/29/2024
04/29/2024
The following is the career advancement route for Pbx operator positions, which can be used as a reference in future career path planning. As a Pbx operator, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Pbx operator. You can explore the career advancement for a Pbx operator below and select your interested title to get hiring information.
If you are interested in becoming a PBX Operator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a PBX Operator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on PBX Operator job description and responsibilities
PBX operators are responsible for operating and maintaining a PBX multiline business telephone system, which functions like a high-tech switchboard.
04/14/2022: Durham, NC
They frequently also serve as a receptionist or perform general administrative support tasks.
02/17/2022: Great Falls, MT
When operating the switchboard, the operator must screen and route calls to the appropriate person.
03/24/2022: Wilmington, DE
The other tasks that operators carry out are clerical jobs, such as typing, dealing with faxes, and proofreading.
02/11/2022: Spokane, WA
Depending on the business, PBX operators may double as receptionists, so they need to be pleasant when dealing with visitors.
02/26/2022: Concord, NH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on PBX Operator jobs
A PBX Operator has to deal professionally and politely.
03/12/2022: New Orleans, LA
A PBX Operator should have the capability to handle multiple calls along with relaying essential messages.
03/21/2022: Brownsville, TX
The operators take care of making sure that calls are transferred to the right person.
01/29/2022: Vineland, NJ
The operator should have some understanding of the telecommunication equipment.
04/03/2022: Champaign, IL
PBX operators need strong people and communication skills.
03/01/2022: Casper, WY
Step 3: View the best colleges and universities for PBX Operator.