Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Mailroom Quality Assurance Associate

JOB SUMMARY:

The Multi-Channel Print-Mail organization provides print and mail production, transactional documentation and print on demand services to Conduent clients in the health, retail, public, manufacturing, finance and other sectors.

The Mailroom Quality Assurance Associate (Print-Mail, Lynnfield, MA) will report to the business Quality Compliance and Audit Manager and will be responsible for activities involving Quality Assurance (QA).

You must be a flexible-multitasker individual who is detailed, well organized and be dedicated to the Conduent philosophy of EVERY CLIENT, EVERY TIME

You must be a very strong communicator and demonstrate and ability to motivate and influence co-workers and other staff to maintain and deliver results that always satisfies the clients and business needs.

Job responsibilities include, but not limited to:

• Maintains Quality Management System (QMS) programs and initiatives.
• Provides critical information for audits and reviews/analyzes data and documentation.
• Maintains all required documentation to meet the required security compliance standards and to meet audit control standards, Standard Operating Procedures (SOP), Forms, spreadsheets, data analytics.
• Performs and documents required monthly user reviews for associates access, both data and physical and additional security requirements to meet control objectives.
• Works closely with Operations.
• Identifies the interface of key activities within and between the functions of the organization.
• Monitors all aspects of required Corporate directed training to ensure completion target dates are met and meets targets for all other duties as assigned

Requirements:

• Minimum of a high school diploma (or GED) is required, but advanced degree is desired.
• Experience of working in a high-volume digital print mail facility
• Experience of working with teams in a collaborative environment
• Must possess excellent communications skills (i.e., interpersonal, written, verbal and presentation)

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a moderate degree of supervision.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.

Business Expertise

• Integrates teams for the best outcome and achievement of company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.
• Follows standardized procedures and practices.
• Receives regular, but moderate supervision and guidance.

Leadership

• Has no supervisory responsibilities.
• Manages own workload.

Problem Solving

• Ability to problem solve without supervisory approval.
• Evaluates and selects solutions from established operating procedures.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Captures and validates more complex data.
• Pre-adjudicates documents and corrects data.
• Researches and examines issues and ensures information is available for next steps.
• Conducts extra searches to extract accurate data and inputs the same.
• Completes assignments using multiple source documents to verify data.
• Follows up on pending research documents.
• Returns electronic data forms to the customer for additional information.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduents ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.