Job Description

Summary :

The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.

Duties and Responsibilities :

• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
• Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate and schedule service appointments.
• Compile all necessary reports, forms and other documentation on a timely basis
• Previous experience in either a high-volume call center environment or experience scheduling appointments.
• Excellent interpersonal skills over the phone.
• Ability to work independently and as part of a team in a fast paced environment
• Strong organizational and time management skills
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Compensation (Hourly) :

• $18 / hour
• The BDC Agent position has a pay scale consisting of the following elements and ranges. Wages include base hourly compensation of eighteen dollars an hour.*

Part-Time :

• 20 to 30 hours a week
• 3x days a week
• Must have availability between Monday through Saturday
• Off on Sundays

All your information will be kept confidential according to EEO guidelines

Last updated : 2024-04-24