Concept Plus is hiring a Business Analyst who will be involved in all aspects of the software development lifecycle (SDLC) as changes and enhancements to the system are implemented. The Business Analyst will help conduct quality reviews, create project documentation and deliverables, support the tier III help desk, and miscellaneous operational tasks for the success of the program. This individual may support the Agile development process with refining user and technical stories, acceptance criteria, and requirements specifications as well as providing support to the testing team for creation and execution of test plans and scripts to ensure high quality of delivery. The analyst will also support end user requests for assistance with the system, account management, and ticket
escalation. They should be able to work well in fast paced environment, sort through complex issues to see a path forward, and work collaboratively with stakeholders and others toward workable solutions. Excellent communication skills are required. Experience within Health IT, Federal agency experience (DoD or VA preferred), ServiceNow (or similar help desk tool), and Agile Scrum
are all preferred, but not required.

Primary Responsibilities:

• Communicate with team, customer, and stakeholders in a clear, concise, timely, and professional manner.
• Support quality reviews of project documentation.
• Assist with creation of system documentation such as Release Notes, application mock-ups, SOP’s, ICD’s, etc.
• Interact with customers to obtain and document functional requirements.
• Analyze business requirements and technical specifications to see how they can be developed into testable elements.
• Execute and document test results, compiling into a consolidated report for management and client staff.
• Respond to help desk tickets timely with clear guidance for resolution.
• Provide administrative support for deliverable submissions to the client.

Minimum Qualifications:

• Bachelors’ degree in Business, Information Science, Engineering, Computer Science, Technology Management, or a degree in a closely related field
• Experience with business/ systems analysis and quality assurance including documentation, testing, user/technical story refinement.
• Excellent verbal and written communication skills
• Experience working in Agile development environment
• DoD Public Trust or higher
• Must be a U.S. Citizen

Preferred Qualifications:

• Experience with DoD, DHA, or VA preferred.
• Healthcare IT experience
• Familiarity with JIRA and Confluence
• Experience with ServiceNow
• Active Duty, Reserve or Guard experience

Concept Plus is a growing consulting firm headquartered in Fairfax, VA. We are an Oracle Gold Partner, offering deep technical expertise, combined with business insights and an experienced team focused on providing technical solutions for our clients. We are proud to have been recognized as one of the "25 Most Powerful Oracle Solution Providers" in the area! We offer great benefits including competitive pay, comprehensive health insurance, dental and vision insurance, paid life insurance, paid time off, 11 paid holidays, bonuses, tuition reimbursement, unlimited training, and the opportunity to work in a collaborative, flexible, innovative environment! For additional information about our dynamic organization, please visit ourwebsite at www.conceptplus.com.Concept Plus is an Affirmative Action/Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.