Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Center Medical Director works with the Center Leadership Team at assigned Center, and under the direction of the Director of Medical Operations implements the Center’s medical policies, procedures, and programs ensuring the delivery of efficient, responsible and accountable occupational healthcare of the highest quality to businesses, industry and patients in accordance with Concentra's Best In Class practice.

Responsibilities

• Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
• Ensures day-to-day execution of Concentra's clinical model collaborating with therapists and specialists to drive optimal clinical outcomes and case closure
• Accountable for monitoring, understanding and effecting key clinical center metrics that relate to quality outcomes: Analytics and relate to quality outcomes: Practice Indicators, GRV, LOS, TAT, Specialist Referral Rate, Primary Care
• Case Duration, Days to First Recheck, % of cases with Lost Time, Limited Duty, Full Duty, and other metrics found in the CMPR
• Manages Staff Clinicians and support staff and complies with APC supervisory requirements
• Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient and colleague safety and engagement
• Works with DMO to identify and implement changes to ensure continuous clinical improvement
• Masters use of clinical systems to ensure efficiency, excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders
• Ensures compliance with local, State, and Federal Practice Act/Rules and Regulations/WC Regulations
• Drives patient and client experience metrics.
• Calls and communicates to employers on all new injuries and other significant clinical changes
• Actively participates in CLT meetings with COD and CTD to improve quality, patient safety, outlier management, staff engagement, and ensures the ongoing development and growth of the center’s business
• Attend and actively participate in monthly Clinician meetings and all other meetings as scheduled by the market leadership team.
• Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours
• Works with DMO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
• Promotes, cultivates, and exemplifies Orange Book values for all center colleagues
• Develops colleague success through all aspects of the talent life cycle for staff clinicians and support staff within the center
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes
• Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan objectives
• Promotes center initiatives and workflows that are consistent with those in other Concentra centers

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Graduate of an accredited medical program with a M.D. or D.O.
• Board certification/ Board Eligible by ABMS/AOA preferred
• Meets State Licensure requirements.
• BLS Certified

Job-Related Experience

• Customarily has at least three to five years of experience in occupational medicine, urgent care or pertinent medical specialty.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Medicine knowledge
• Demonstrated knowledge of techniques and information needed to diagnose and treat human injuries
• Knowledge of human behavior and performance
• Administration, management and leadership skills
• Customer service and engagement skills
• Critical thinking and judgment skills
• Excellent verbal and written communication skills to effectively communicate with patients, employers, supervisors, peers, or customers
• Fosters a cooperative and harmonious working climate conducive to maximize employee engagement, morale and productivity
• Ability to “put patients first” and enjoys treating patients
• Superior patient/customer service and “bed side manner” skills
• Must be a team player in a multidisciplinary environment
• Demonstrates a value of all contributions to product and outcome
• Displays a professional, approachable and selfless demeanor at all times both to external and internal clients
• Supports and commits to Concentra’s core practice standards and Policies and Procedures
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines
• Ability to supervise, evaluate, coach, and develop staff
• Ability to inspire and motivate team members to provide highest levels of customer satisfaction
• Willingness to learn, continuously improve, to be audited, observed, and reviewed;
• Working knowledge of medical office administration and procedures
• Basic computer skills, including email
• Experience with electronic medical record application
• Familiarity with corporate human resource policy and practice

Additional Data

Benefits Include:

• Generous paid time off (PTO)
• Paid holidays
• Paid sick days
• Set schedule
• Flexible per diem opportunities*
• Medical and prescription plans
• Basic and enhanced dental and vision plans
• Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
• LifeWorks employee assistance program
• Company-funded HSA
• Short-term disability
• Pre-tax spending accounts (health care and dependent care FSA)
• Training provided in our world-class occupational medicine process management model*
• Medical experts panel (MEP)
• Concentra CME courses
• New hire learning program
• Occupational Health University
• Leadership development program
• Manual therapy certification
• Yearly CME stipend and CME time
• Tuition reimbursement
• Professional On-demand Learning Modules*
• Malpractice insurance*
• Unmatched opportunities for advancement locally and nationally*
• Traditional and Roth 401(k) with employer match*
• Competitive salary*
• Colleague referral bonus program*
• Colleague discount program*
• Life insurance/disability
• Pre-tax spending accounts
• Relocation assistance (when applicable)
• Incentive/RVU bonus
• Commuter benefits
• Identity theft services
• Company-paid long-term disability

This position is eligible to earn a base compensation rate in the state range of $235000 to $255000 annually depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

• External candidates: submit your application on concentra.com/careers
• Current colleagues: visit the internal career portal on the main page of MyConcentra to apply 
• Accepting applications on an ongoing basis

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans