Overview

At Concentra, our physicians spend 90% of their time clinically treating patients; the remaining 10% focused on recruiting, business metrics, patient/client happiness and center management. This role offers an opportunity for physicians to blend their love of patient care with their management skills, working for the leader in the workplace health industry.

Our Center Medical Directors are a vital part of a dedicated team of clinicians committed to exceptional patient care. Additionally, they facilitate efficient and effective center operations by balancing the dynamics of patient care and leadership within a clinical environment. This is an extraordinary opportunity for you to make a difference as you watch your direct leadership impact the health of America’s workforce.

Center Hours: Monday through Friday 8AM - 5PM, no call and no weekends. (Option for a 4 day work week!)

Aurora is the third most populous city in Colorado, with a population of more than 380,000. The city is located just east of Denver, and its proximity to the state's capital makes it a popular destination for tourists and businesses alike. Aurora is also home to various industries, including healthcare, aerospace, and manufacturing. It is known for its proximity to the Rocky Mountains. This proximity provides residents with access to a wide range of outdoor activities, including hiking, camping, and skiing. In addition, the Rocky Mountains offer a unique lifestyle that many people enjoy.

The city of Aurora is home to many unique attractions, including the Wings Over the Rockies Air and Space Museum and the Aurora History Museum. The Air and Space Museum is a must-see for any aviation enthusiast, with its collection of more than 50 historic aircrafts on display. The Aurora History Museum, meanwhile, tells the story of the city through its collection of artifacts, documents, and photographs.

If you're looking for a city that has it all, look no further than Aurora. This vibrant community is perfect for those who love being outdoors, with plenty of hiking and biking trails to explore. And when you're ready to take a break from the great outdoors, you'll find plenty of shopping and dining options to enjoy. Aurora has something for everyone!

Responsibilities

• Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
• Ensures day-to-day execution of Concentra's clinical model collaborating with therapists and specialists to drive optimal clinical outcomes and case closure
• Accountable for monitoring, understanding and effecting key clinical center metrics that relate to quality outcomes: Analytics and relate to quality outcomes: Practice Indicators, GRV, LOS, TAT, Specialist Referral Rate, Primary Care
• Case Duration, Days to First Recheck, % of cases with Lost Time, Limited Duty, Full Duty, and other metrics found in the CMPR
• Manages Staff Clinicians and support staff and complies with APC supervisory requirements
• Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient and colleague safety and engagement
• Works with DMO to identify and implement changes to ensure continuous clinical improvement
• Masters use of clinical systems to ensure efficiency, excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders
• Ensures compliance with local, State, and Federal Practice Act/Rules and Regulations/WC Regulations
• Drives patient and client experience metrics.
• Calls and communicates to employers on all new injuries and other significant clinical changes
• Actively participates in CLT meetings with COD and CTD to improve quality, patient safety, outlier management, staff engagement, and ensures the ongoing development and growth of the center’s business
• Attend and actively participate in monthly Clinician meetings and all other meetings as scheduled by the market leadership team.
• Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours
• Works with DMO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
• Promotes, cultivates, and exemplifies Orange Book values for all center colleagues
• Develops colleague success through all aspects of the talent life cycle for staff clinicians and support staff within the center
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes
• Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan objectives
• Promotes center initiatives and workflows that are consistent with those in other Concentra centers

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Graduate of an accredited medical program with a M.D. or D.O.
• Board certification/ Board Eligible by ABMS/AOA preferred
• Meets State Licensure requirements.
• BLS Certified

Job-Related Experience

• Customarily has at least three to five years of experience in occupational medicine, urgent care or pertinent medical specialty.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Medicine knowledge
• Demonstrated knowledge of techniques and information needed to diagnose and treat human injuries
• Knowledge of human behavior and performance
• Administration, management and leadership skills
• Customer service and engagement skills
• Critical thinking and judgment skills
• Excellent verbal and written communication skills to effectively communicate with patients, employers, supervisors, peers, or customers
• Fosters a cooperative and harmonious working climate conducive to maximize employee engagement, morale and productivity
• Ability to “put patients first” and enjoys treating patients
• Superior patient/customer service and “bed side manner” skills
• Must be a team player in a multidisciplinary environment
• Demonstrates a value of all contributions to product and outcome
• Displays a professional, approachable and selfless demeanor at all times both to external and internal clients
• Supports and commits to Concentra’s core practice standards and Policies and Procedures
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines
• Ability to supervise, evaluate, coach, and develop staff
• Ability to inspire and motivate team members to provide highest levels of customer satisfaction
• Willingness to learn, continuously improve, to be audited, observed, and reviewed;
• Working knowledge of medical office administration and procedures
• Basic computer skills, including email
• Experience with electronic medical record application
• Familiarity with corporate human resource policy and practice