The Senior Program Director will lead the overall operation of our medical Respite service programs, which includes management, planning, development, implementation, monitoring, evaluation of policies and implementing proper procedures for the program. The Senior Respite Director has the direct administrative oversight for the day-to-day operations of the Respite Program which provides short-term, residential, post-medical care for homeless persons who are not ill enough to remain hospitalized, but who are too frail to be discharged to the shelter system. The Senior Director supervises Case Managers and handles all Respite Program functions including assurance of case management documentation, external networking/communication with contracted entities (hospitals and Managed Care Organizations). The Senior Program Director reviews and manages all referrals and also conducts screenings and intakes; ensures that Respite clients receive appropriate assessment; Support Plans and case management services to enable them to move towards the levels of independent living they are able to achieve.

Essential Duties

• Providing direction of the day-to-day operations of the programs by managing and collaborating with other Program Directors to maintain the Respite’s multiple sites in compliance with expected health and safety standards
• Maintaining full utilization of beds by marketing the program to potential referral sources by describing its services and successes. In addition will develop strong networking relationships with CBOs to facilitate housing referrals and placements. Serving as liaison to contracted entities.
• Ensuring that clients are discharged within 90 days with a focus on early successful discharges. Ensuring that the Discharge/Transitional Plan starts at admission.
• Developing and maintaining a service program sufficiently flexible and dynamic to meet the needs of the under-served and economically disadvantaged populations, especially those with chronic and/or acute medical issues.
• Developing and implementing strengths-based assessments and client centered Support Plans with individual clients based on their interests, skills and goals to support them. Ensuring that Support Plans appropriately identify client needs and identifies the levels of health and independence that clients can achieve.
• Ensuring and maintaining policies, principles, and procedures that are in agreement with funder or other program requirements, guidelines, regulations and directives.
• Ensuing timely completion of program progress reports including demographic census, services rendered as required.
• Meeting agency’s Policies and Procedures provides supervision of the High Risk Client Monitoring Procedure and program’s adherence to the Quality Improvement reporting expectations. Affirming all record keeping relating to Quality Improvement and Quality Assurance issues and program activities, including but not limited to, databases, daily logs, progress notes, and ensuring client charts are appropriately maintained and up-to-date.
• Providing oversight for the medical Respite consumer goals of client recovery, rehabilitation, and community reintegration by planning and implementing outreach, intake, counseling, crisis intervention, emergency and case management activities.
• Directing, supervising and training staff, mental health and substance abuse activities, leading team and service planning meetings, providing direction to staff regarding individual cases, conducting side-by-side contacts with staff, conducting individual supervision meetings and evaluating employee performance. Training all staff to meet program requirements.
• Representing Respite programs with funders, feeder organizations, community groups, and elsewhere.
• Determining that client hospitalizations and other emergency medical interventions are based on need and are documented accordingly;
• Developing and maintaining client medical and case management reports in compliance with confidentiality and HIPAA requirements;
• Identifying ways to decrease physical and emotional barriers to engage in the housing process to ensure that clients are motivated and able to succeed in their appropriate level of housing.

Education and Experience Requirement(s):

• Masters Degree in behavioral health, social work, public health, health administration, or a related field.
• Five years experience in providing direct services related to the treatment and recovery of persons afflicted with medical issues with a particular focus on housing placement and one year of supervisory experience in a behavioral health setting; or an appropriate equivalent of the above requirements

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Master's (Preferred)

Experience:

• Respite: 2 years (Preferred)
• Discharge planning: 2 years (Required)

Work Location: In person