The candidate will be a talented and motivated individual with effective verbal, written and interpersonal communication skills. Must have extensive experience with Microsoft technologies - Active Directory, Exchange, Office 365 and Manage Engine software. In addition, the candidate must have a deep understanding of hardware and virtualization, namely Hyper-V and VMWare. The successful candidate will be highly customer focused with a keen interest in technology as a business enabler and work towards making it happen.

Responsibilities include (but are not limited to):

• Maintain and develop new workstations and workstation builds
• Manage end user system inventory, including system requirements, ordering and systems replacement schedule
• Administer and maintain end user accounts, permissions, and access rights
• Work with help desk Incident/Service processes which includes prioritizing, problem solving, categorizing and responding to service desk tickets and/or escalate as appropriate
• Provide effective verbal, written and interpersonal communication
• Continue to seek customer focused opportunities to increase internal client satisfaction and strengthen client relationship
• Coordinate IT tasks related to new employee onboarding
• Provide orientation and training to end users for all modified and new systems
• Assist with managing servers, including domain controllers, email (MS365) and related systems
• Assist with managing and maintaining Azure environments
• Assist with managing enterprise directory services and supporting server infrastructure
• Perform file system configuration and management; define and perform server backups and recovery procedures
• Create and maintain existing PowerShell scripts as required
• Achieve and maintain certifications as necessary
• Coordinate and perform in-depth tests including end-user reviews, for modified and new systems

Qualifications:

• College diploma or university degree in a technical field and 2-3 years equivalent work experience
• MCSA, MCSE or equivalent certification an asset
• Working technical knowledge of Server OS Windows Server 2019 and higher, Linux Systems and Cisco switching and networking technologies
• Extensive application support experience with Microsoft Active Directory, Microsoft Exchange, MS 365, Microsoft Hyper-V, VM-Ware and Cisco devices.
• Comfortable deploying systems and imaging
• Experience with Dell and Cisco technology (servers and storage)
• Hands-on hardware troubleshooting experience
• Experience with backups, restores and recovery models.

#LI-PP1

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.