Job Summary: The implementer will lead on-site/remote implementation of our product as well as provide ongoing support to customers. After the initial training period, each implementer typically concentrates on one specific line of business. Successful implementers will have exceptional customer service skills, be resourceful and have a strong tenacity to solve problems. This is an exempt position reporting into the manager of the applicable support services group. Travel is required.

Responsibilities & Duties:

• Provide on-site/remote customer implementation as a trainer, consultant, and advisor to managers and key personnel.
• Provide pre-implementation and follow-up support to customers throughout the implementation process.
• Assist in the development of training methods and materials for in-house and customer use.
• Conduct advanced and optional training, audit services, workshops, seminars, and webinars.
• Maintain administrative requires required for new account management.
• Assist support team by answering help desk tickets and phone calls as time allows.
• Assist with the successful execution of the annual users group conference. Will attend/participate, and may present and/or assist with development of presentations.
• This position has no supervisory responsibilities.

Required skills & abilities:

• All Computers Unlimited employees are expected to treat others with respect, maintain good relationships with employees and customers, and uphold high ethical standards of honesty, integrity, and reliability. Employees are expected to follow security and confidentiality standards.
• Excellent communication skills – both written and verbal, with strong listening skills.
• Ability to analyze a situation, search for creative solutions, and make decisions.
• Excellent organizational skills with attention to detail, accuracy, and thoroughness.
• Ability to work independently, prioritize tasks and handle competing deadlines. Able to thrive in stressful situation while maintaining positive relationships.
• Willing to accept challenges and additional responsibilities.

Education & Experience:

• Bachelor’s degree in business or related field strongly preferred.
• Minimum two years of experience using computers in a business environment.
• Accounting background, or project management experience preferred.
• Teaching or training experience.

Travel/Working Conditions This position will be in office at our Billings, Montana location. The implementer will travel regularly to customer sites with expected travel to be apprximately 25% of the time.