Position Objective:

To provide ministry focused, best-in-class tech support and leadership our Ministry Partners rave about!

Position Description:

The Technical Services Specialist will initially be a full-time salaried position with Computers In Ministry, directly reporting to the Helpdesk Manger.

Responsibilities of this position include:

• Provides in person and remote help desk IT support: trouble shooting of networked devices, including PC's, printers and similar hardware, including application software and Microsoft 365.
• Document, track, and monitor customer problems to ensure timely resolution.
• Works with Helpdesk Manager, Ministry Partner leadership and other CIM staff to achieve the best blend of comprehensive, end-user focused support services.
• Understand and be able to execute escalation procedures effectively.
• Assists with client software installations and upgrades.
• Assist with the monitoring of the automated network failure notification system as implemented within client infrastructure
• Assists with the maintenance and updating of network documentation, including but not limited to: inventory, equipment/software configurations, and records
• Performs other related duties as assigned by Helpdesk Manager

Qualifications:

• Engaging, enthusiastic and encouraging phone and in-person customer support skills
• Ability and desire to mentor others professionally and spiritually
• Ability to work independently as well as collaboratively in a team environment
• Passion and ability to learn new things
• Aptitude for pro-active systems and project management

Experience:

• Three years experience in end-user, hardware and software technical support
• Two years support experience in a Windows-based network environment
• Experience in Windows server administration desired
• Microsoft certification desired
• Apple support experience desired
• Experience with team-based projects