Create the future of e-health together with us by becoming a Software Support Specialist II At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Analyzes, troubleshoot, runs scripts, provide recommendations, and solve customer requests related to company software products. Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer’s network. Consults directly with customers via phone, chat and email. Create knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality. Write escalations for product defects and issues. Your Qualification: Must be available to work between the hours of 7AM – 7PM CST. Minimum of 1 year of experience in a phone-based software support or health care environment and minimum of 6 months experience with CGM software. Knowledge of medical terminology/medical office workflow, medical billing or insurance and knowledge of Electronic Healthcare Records (EHR) systems. Ability to perform well under pressure, multitask, adapt to change, address issues with others in a professional and non-confrontational manner and meet deadlines in a fast-paced environment. Excellent analytical and problem-solving skills and strong attention to detail. Strong verbal and written communication skills are imperative for this position. What you can expect from us: Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health. Communities: At CGM the people and diversity are in the center of our attention. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Become part of a significant mission. Remote positions are intended to be filled outside of the state of California, Colorado and New Jersey We create the future of e-health. CGM is one of the leading e-health companies in the world with more than 9.200 highly qualified employees Sustainable solutions for constantly growing demands in healthcare Unique customer base of over 1.6 million users Locations in 20 countries and products in 60 countries worldwide