1 Service representative Job in Readington, NJ
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Comptech Associates Inc is Hiring a Service representative Near Readington, NJ
Job Title : Customer Service Representative-Client Scheduling Team
Location : Whitehouse Station, NJ (Hybrid)
Duration : 6 Months (CTH)
No. of Positions : 1
Work schedule-Hybrid role for WHS,NJ- In office-Monday Wednesday and Thursday / WFH
Tuesday / Friday
Work Hours-likely to be 9- : 5 : 30 or 9 : 30-6 : 00 but will be confirmed at time of offer
Weekend work is an option depending on work load and would be OT
Interview will be on site and they generally only do one
Ability to work 40 hours a week on scheduled shift. Initial training is 9 : 00am to 5 : 30pm CT Mon to Friday. After training is concluded, an 8 hour shift would be a assigned between 7am - 7pm CT the latest start time would be 10 : 30am CT and work until 7 : 00pm CT
Candidate must be flexible to work 4 hours during Saturday as scheduled on rotational basis
Job Title : Client Scheduling Coordinator
Summary :
The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly / yearly production and timeliness goals.
Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory.
Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently.
During the scheduling process, they provide exemplary customer service.
Hours of operation :
Monday-Friday : 8 : 00am-8 : 00pm ET. During the week each shift is an 8-hour shift, there are several scheduled shifts to cover the business hours.
The first shift is 7 : 30am-4 : 00pm the final shift is 11 : 30am-8 : 00pm. Our new hires are assigned to the shift which will support their training and is dependent upon the area they are trained on.
This allows for the new trainee to strengthen technical skills and demonstrate proficiency. Once proficiency is demonstrated a later shift may be assigned based on business needs.
Everyone may have the opportunity to work each shift at some point.
Job Responsibilities :
Making a high volume of outbound contacts (calls / emails) to secure appointments
Maintain an appointment-setting process that accommodates the needs of both clients and business partners
Follow through with all tasks in an effective and efficient manner by using company and department resources
Consistently complete tasks with an increased focus on the details to improve the scheduling experience
Proactively and clearly communicate needs and concerns
Work to collaboratively respond to inquiries within 24 hours of receipt
Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)
Skills :
Effective, strong, and service focused communication skills, both verbal and written
Outlook-must be able to manage multiple calendars for scheduling of appointments
EXCEL-Pivot tables, data entry
Experience / Education :
GED / High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
1-2 years Customer Service experience
Last updated : 2024-05-08
Job Summary
Full Time
$42k-53k (estimate)
04/09/2024
05/09/2024
comptechassociates.net
<25
The job skills required for Service representative include Customer Service, Communication Skills, Leadership, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service representative. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Representative job description and responsibilities
Customer service representatives typically responds to customer inquiries by telephone, e-mail or chat to provide non-technical problem resolution.
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Measure and analyse customer feedback.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Representative jobs
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The best service representative must have a deep knowledge of how their companies’ products work.
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Step 3: View the best colleges and universities for Service Representative.
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