Assistant Clinical Manager

Summary/Objective

Under general direction from the Clinical Manager, this role oversees departmental staff activities, ensuring patient satisfaction and adherence to policies, procedures, standards and regulations. In collaboration with the Clinical Manager, manages patient care delivery to optimize patient outcomes, patient satisfaction, and resource management.

This position requires strong organizational skills, ability to communicate medical information. Clear and concise communication with an emphasis on quality assurance. An interaction will be necessary to communicate with the physicians, physician assistants, medical assistants, insurance companies, hospitals and patients on a daily basis.

Essential Duties and Responsibilities

• Serves as a clinical resource and mentor for staff.
• Participates in or is responsible for the interviewing, hiring, and competency assessment in conjunction with the Clinical Manager.
• Monitors and evaluates unit compliance with regulatory agency requirements.
• Collaborates with care coordinators, care managers, utilization review staff and providers in relation to appropriateness of care.
• Supports the development of the plan of care through collaboration with the multi-disciplinary team.
• Monitors customer satisfaction, in collaboration with the manager, shares results with staff, and improves in target areas.
• Monitors associate satisfaction and addresses issues or concerns, to assure resolution.
• Oversees staffing and scheduling, in collaboration with manager.
• Participates in or is responsible for the interviewing, hiring, and competency assessment in conjunction with the Clinical Manager.
• Assumes responsibilities in the absence of the Clinical Manager.

Competencies

Effective Communication

Ethical Conduct.

People Management

Strong Interpersonal Relations

Time Management

Stress Management/Composure.

Teamwork Orientation.

Technical Capacity.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Must be able to work in the facility each day to ensure that all policies and procedures are being followed and the facility is safe.
• Must be able to work in a team environment.
• Must be able to work in a fast-paced environment.
• Must be willing to work long hours when necessary to ensure quality patient care.
• Must be willing to travel to other office locations.

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop or kneel to maintain computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting is required
• Regular, predictable attendance is required.

Position Type/Expected Hours of Work

This is a full-time, exempt, salary position. Days and hours of work are Monday through Friday, 7:30 a.m. to 5:00 p.m.

Travel

Travel required

Required Education and Experience and Skills

• Associate’s degree in a medical field - preferred
• Pass a minimum of one exam from the National Commission for Certifying Agencies
• 2 years of working in the healthcare field
• Strong verbal and written skills
• Superior customer service skills
• A high level of professionalism
• Basic to intermediate computer skills
• Strong communication, organization, and follow-through
• Strong organizational skills with attention to detail and accuracy

Work Authorization/Security Clearance (if applicable)

Must be authorized to work in the United States without sponsorship.

AAP/EEO Statement

Comprehensive Urology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• How many years of experience do you have in the medical field?
• How many years of experience do you have in management?
• Are you willing to drive to multiple locations in the Detroit area?
• What is your salary requirement?

Work Location: In person