The eClinicalWorks (eCW) Administrator, under the supervision of the Practice Administrator, will oversee the day-to-day support of both production and test eCW platforms. In addition to providing support to the EMR (eCW), the eCW Administrator will be responsible for researching new features and functions and will assist the Operations and Clinical teams with incorporating changes and enhancements to the standard operating procedures.

Essential Job Functions:

• Function as the primary point of contact for all issues and requests relating to eCW.
• Respond to end-user requests for issue resolution, create and monitor support tickets with eCW and work to resolve problems quickly and accurately.
• Deliver EHR training to new employees, as well as providing education and support for new features and upgrades to all employees.
• Manage all upgrades and feature implementations, including hardware-based solutions (e.g., eCW Kiosks).
• Create, modify and terminate (as necessary) eCW user accounts and user groups, including modifications of appropriate security settings.
• Work with various departments (Clinical, Operations, Finance, etc.) to examine workflows within eCW and make updated recommendations as appropriate.
• Work with other IT Department staff during outages to ensure (as best possible) access to eCW through alternative means.
• Work with outside entities as required with regards to eCW interfaces (e.g., immunization, laboratory,etc.)
• Serve as eCW point of contact for patient safety advisories, including managing notifications from eCW and communicating those to internal staff as appropriate.
• Attend and/or participate in eCW training to stay up to date on eCW
• Perform other duties as assigned to support CPC’s Mission, Vision and

FLSA: Exempt

Education/Experience (Minimum Requirements):

• High school or GED required. Bachelor’s Degree preferred.
• Minimum of 2 years supporting an ambulator/medical group Electronic Health Records system.
• Strong written and oral communication

Work Location: Hybrid (Remote with some on-site support or travel needed to Rockville, MD and other CPC sites)

Medical Clearance:

You must complete Comprehensive Primary Care’s medical clearance requirements, which include, but may not be limited to, evidence of Hepatitis B, Pneumococcal screen, and a Tuberculosis screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

Comprehensive Primary Care values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We consider an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, paid time off, including vacation and holiday pay. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Equal Employment Opportunity Policy

CPC is committed to a policy of equal employment opportunity, and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex (including pregnancy, sexual orientation, genetic information and gender identity), national origin, age, physical or mental disability, gender identity, genetic information, marital status, military status, lactation, or any other category protected by federal and applicable state laws. This policy applies to all aspects of the employment relationship, including hiring, placement, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, social and recreational programs, and all other terms, conditions, and privileges of employment.

CPC will not tolerate discrimination or harassment based upon race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, genetic status, family responsibilities, protected veteran status or other status protected by applicable Federal, state, or local law.