Comprehensive Family Mental Healthcare was developed in 2020 as a clinic that is concerned about patients and aspects of life that are conflicting with goals and desires. Our mission is to help those struggling with mental health concerns and we feel it a pleasure to participate in patients mental health journey!

Basic duties:

• Scheduling appointments,
• Verifying insurance information,
• Maintaining patient records.
• Ensures that customer service standards are met.
• Collaborates with Provider to meet office goals and care standards
• Works with Owner to set goals & objectives.
• Makes sure regulations, guidelines, and standards are followed.
• Knows and uses EHR software for electronic medical records (EMR), billing, scheduling, and monitoring growth.

This will also include the following Front Desk Staff Responsibilities:

1. Arrive early to open the office at no later than 8:30 am. Patient's may arrive early so please be a few minutes early to prepare for the day.

2. Ensure the front door is open, the reception area is tidy, lights are on, background music is softly playing on a relaxing station.

3. Ability to greet patients with a smile, welcome them and assist with check in.

4. Ability to use a point of sale system to collect copayment at the time of the visit before the patient comes back to see the provider.

5. Schedule and reschedule clients

6. Answer the telephone in a courteous and professional manner within 3 rings

7. Schedule appointments according to desired schedule

8. Organize overflowing paper documents and distribute required information

9. Verify faxes have been responded to.

10. Respect and maintain the privacy and dignity of patient, and assure patient confidentiality at all times

11. Greeting patients when they enter the medical office

12. Explain necessary medical and insurance forms and gather those forms along with any insurance co-pays

13. Educate patients on office procedures and policies

14. Determine the financial status of patients and their eligibility for health services, assist patients in accurately completing appropriate forms and documents for the required information

15. Enter patient demographics and information into the software for new patients, along with any verifying any changes for returning patients

16. Schedule, Fax, Scan all required documents for treatment of patient along with all necessary procedures