Comprehensive Energy Services, Inc. is hiring an HVAC/R Field Supervisor!
Join a company that values people and is passionate about making a difference. Don't wait any longer to join our CES Team today!
Benefits Offered: Medical, Dental, Vision, Company Paid Life Insurance and Short-Term Disability, Additional Life Insurance, Long Term Disability, Accident, Cancer, Hospital, 401 K, Paid Time Off, Holiday pay, and more!
Summary
The HVAC/R Field Supervisor will oversee and support HVAC and refrigeration technicians in their daily tasks, ensuring the delivery of high-quality repairs, adherence to a 95% Composite Service Level Agreement (SLA), and efficiency in operations to facilitate same-day repairs. This role combines hands-on technical expertise with leadership responsibilities, including troubleshooting complex issues, mentoring technicians, assisting in quoting repairs and replacements, and maintaining customer satisfaction.
Essential Duties

• Supervise and provide technical support to HVAC and refrigeration technicians in the field, assisting with maintenance, repairs, and the development of quotes.
• Lead by example in troubleshooting complex refrigeration and HVAC problems, both remotely and on-site.
• Collaborate closely with management and sales teams to provide information for equipment replacement and resolve customer service issues.
• Ensure technicians follow proper operational disciplines, including accurate time posting, job note documentation, and parts ordering.
• Evaluate and report on technician performance, assisting with training and development to enhance skill sets.
• Maintain direct communication with customers, offering updates on service issues, system upgrades, and additional repair recommendations.
• Manage supervisory responsibilities for field technicians, reporting directly to the service manager or branch manager.
• Participate in an on-call rotation schedule for emergency repairs and assist with the service workload as needed.

Qualifications, Skills, and Abilities

• Minimum 12 years of experience in commercial HVAC-R service, with extensive knowledge across a variety of systems and manufacturers.
• Proven leadership abilities with experience supervising a team of technicians.
• Excellent customer service, interpersonal, and negotiation skills.
• Familiarity with Microsoft Office products (Outlook, Excel, Word) and strong written and verbal communication capabilities.
• Ability to work under pressure, manage complex troubleshooting tasks, and mentor technicians.
• Must be able to meet the physical demands of the job, including lifting, climbing, and working in extreme weather conditions.
• Flexibility for local and occasional out-of-town travel within Florida.

Licenses & Certifications

• 608 Universal EPA Certification required.
• Valid Florida Driver's License and insurability by CES's carrier.

*Must be able to pass regular drug testing and be open to background checks.
For more information, please visit our website
Further details will be provided in the interview and job description. We are an Equal Opportunity Employer and a Drug-Free Work Place