Summit Chicago has a current open position for an End User Support System Administrator (1st shift). Summit Interconnect is a manufacturer of advanced technology printed circuit boards with a specific focus on complex rigid and rigid-flex product with unique expertise in RF/Microwave applications.

Position Summary: Reporting to the Sr. Manager, IT Operations, the End User Support Systems Administrator provides configuration and management of the systems used to manage the end user environment. These systems will include Unified Endpoint Management, Mobile Device Management, Endpoint Security, Hybrid Active Directory and Microsoft Entra ID. Endpoint systems may include Windows 11/ 10/ 7 / XP, Linux, Android, iOS, and Mac. In addition, this position will provide level 3 troubleshooting and resolution as well as being the primary local support for their home office.

Qualifications:

• Minimum five years of recent experience managing relevant end point management systems consoles or platforms in an enterprise computing environment supporting large numbers of users and machines, on multiple platforms.
• In-Depth knowledge of software deployment/distribution, desktop imaging, central patching, asset tracking, (Experience with ManageEngine Endpoint Central is a plus).
• Experience with a ITSM Ticketing System (Knowledge of ManageEngine ServiceDesk Plus is a plus).
• Group Policy and Intune in a hybrid AD / Entra environment.
• Knowledge of Virtual Platforms (vCenter), VDI Management.
• A strong understanding of various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, VPN, Windows Desktop and Server operating systems.
• Ability to script in PowerShell and/or VBScript.
• Experience with operating systems, including, Windows XP / 7 /10 /11, Server 2008 / 2012 / 2016 / 2019 / 2022, Linux, Android, iOS and Mac.
• Ability to understand and add, modify, or troubleshoot all end user devices; this includes smart phones, tablets, PCs, Thin Clients, wireless scanners, and various standard and specialty printers in a print server environment.
• Possess strong customer service skills and support etiquette.
• Experience documenting performance and integration of technical solutions.
• Ability to write reports, memos, and system detail analysis documentation to both end user, technical and executive audiences.
• Must be able to prioritize, support an environment driven by customer service and team work.
• Ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans.
• Ability to conduct research into issues and products, as required.
• Thorough understanding of challenges commonly encountered in a regulated environment including ITAR and CMMC compliance, and security management.
• Manufacturing experience, Certification in Systems Administration, M365 Administration experience are all pluses.

Responsibilities:

• Workplace Schedule: 8am to 5pm Monday through Friday; on-site. (occasional weekends may be required).
• Serves as a subject matter expert for multiple deep-level, end user facing systems and services.
• Provide user support, technical issue resolution, and end user device engineering and thought leadership.
• Performs 1st & 2nd level support for end-users to receive support and maintenance for their home office end user computing environment. Acts as 3rd level support for other technicians.
• Design, implement, and maintain Desktop Infrastructure systems, including software deployment, imaging, OS patching, application patching, application upgrades, asset management, desktop configuration and management.
• Develop and update physical and virtual desktop images, including upgrades, security patching, and configuration and testing necessary to ensure environment works effectively and efficiently.
• Perform administrator and configuration functions within Microsoft Endpoint Management Suite, M365, and other enterprise-wide desktop end-use applications and cloud-based systems.
• Evaluate new and emerging desktop/laptop and other user-facing product technologies to enhance end user experience.
• Perform analysis, diagnosis, troubleshooting, and resolution of complex end user technology issues and situations.
• Work with vendors, software, and service providers to determine resolution and mitigation related to adverse end user conditions.
• Create and maintain Standard Operating Procedures (SOP), policies, end-user training material, and technical and end user knowledge base.
• Enter and track support tickets in the ITSM system.
• Monitor ticket queues for incoming tickets, assigning, and prioritizing tickets as required.
• ManageEngine Endpoint Central, Intune, GPO, MDT and printer management. Linux support and patching is a plus.
• Develop and manage Endpoint Central, Intune, and GPO infrastructure, components, and services including Primaries, Distribution Servers, Client Health, Operating System Deployment Task. Sequences, Software Updates, Software Deployments, Collections, Compliance Baselines, and Software Package & Applications.
• Other duties as assigned.

Required Skills / Experience:

• Demonstrated multiyear experience deploying and managing end-client computing of Microsoft Windows desktop, Android and iOS platforms. Including: Imaging, software deployment, OS. patching, third party patching, configuration, and life cycle management.
• Understanding infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, VPN, Windows Desktop and Server operating systems.
• Ability to script in PowerShell and/or VBScript.
• Demonstrated experience working directly with customers – in person or over the phone – to elicit all necessary details to capture their IT end-client computing requirements accurately and completely.
• Strong verbal and written communication skills with the ability to translate business need into system requirements.
• Flexible and able to work as part of a team or independently.
• Highly organized, attention to detail and able to multi-task.
• US Citizenship.

Education / Certification:

• Bachelor Degree and/or 5 years of relevant IT experience.

Compensation/Benefits : Summit offers a variety of health and benefit programs. Which include Medical, Dental, Vision, HSA plans, Hospital and Accident plans, Life Insurance, PTO, and Paid Holidays. Benefits are effective 1st day of the month following date of hire.

Pay Range for this position is $30.00 - $40.00 hour based on experience.

Summit Interconnect is an Equal Opportunity/Affirmative Action Employer