Job Title: Site Reliability Engineer

Reports to: Senior Software Engineer

Location: Remote/USA

About us

Compliance & Risks is the leading provider of market access and product compliance SaaS solutions and is recognized as the leading end-to-end global product compliance solution provider across the technology, consumer goods and retail, industrial goods and life sciences sectors. The company’s market leading SaaS platform, C2P, enables uninterrupted market access for enterprises selling products globally by monitoring and managing key product requirements, regulations and standards in their chosen markets. The C2P platform provides the world’s most comprehensive database of legislative information, insights and actions, linked to product workflows, to help clients bring products to markets faster with lower risk and ensure ongoing compliance.

The company serves over 220 global enterprise customers including: GE, Google, Nike, Amazon, Ikea, Bose, Tesla, Vaillant, Unisys, Samsung and Fujitsu.

Purpose

At Compliance and Risks, we’re passionate about building solutions that solve problems. We count on our site reliability engineers (SREs) to empower our customers with a rich feature set, high availability, and stellar performance level to pursue their missions. We are currently seeking an experienced SRE to deliver insights from our industry leading C2P platform in real time. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to help our customers succeed.

Objectives of this Role

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of SaaS software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications

Daily and Monthly Responsibilities

• Gather and analyze metrics from all layers of the C2P platform (AWS, OS, Application, DB) to assist in performance tuning and fault finding.
• Participate in a follow-the-sun support model ensuring the reliability and uptimes of the C2P platform.
• Partner with engineering teams to improve services through rigorous testing and release procedures using a dynamic DevOps model.
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Required Skills and Qualifications

• Bachelor’s degree in computer science, IT or other highly technical, scientific discipline
• 3 Years experience in a Site Reliability role
• Ability to program with one or more high level languages, such as Python, Ruby, and Javascript.
• Experience with automation and scripting languages, including CloudFormation and Terraform
• Experience with Amazon Web Services, including supporting IAM, Networking, S3, Lambda, EC2 & RDS services.
• Experience with Configuration Management tools in a DevOps environment.
• Experience with Elastic Search, Splunk, Sylog, Logstash and related logging and monitoring tools.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

Preferred Qualifications

• Previous success in technical engineering and supporting a complex SaaS solution.
• Coding experience beyond simple scripts

Demonstration of Values

 All employees should continually promote legacy of Company Culture through demonstrating its values –

1. Trust, 2. Respect, 3. Winning Together, 4. Innovation

The Perks

• A competitive salary, company bonus, wellbeing programme 
• An exciting and dynamic role with career development opportunities and progression
• The opportunity to work with talented and diverse team in an inclusive work environment
• A learning culture where continued learning & development is supported and encouraged
• Remote working options and a flexible environment that promotes wellness and work life balance

Company Highlights

• 20-30% YoY revenue growth since 2017
• Established global offices
• Top private equity sponsorship from Luminate Capital Partners
• 60,000 regulations and standards on the platform
• A market leading retention rate over 95%

We are a diverse team in Compliance & Risks and we are committed to building and promoting an inclusive place to work for everyone. We strive to attract and retain a diverse range of people into our organization. We aim to increase the diversity of our employee base by growing our diverse talent pipeline, including partnerships with organizations like Resilient Coders, Women who code, Women in Tech. We are committed to equality of opportunity for all employees, by promoting a work environment free from bullying, discrimination or harassment. Compliance & Risks is an equal opportunities employer.