PATIENT CARE COORDINATOR

Job duties will include patient concierge and administration. Training in other areas of the office may also occur, including technician and optical duties if skill ability has been met. The ability to work well with others, support them and direct under doctor-owner guidance, while keeping a professional relationship with all staff is key to success in this position.

Complete Eye Care of Medina has been established to serve the need of a growing community. As new families and individuals move into the area, we would like to assure them our expertise, personal level of service, and attentiveness to their eye care needs will be met at our clinic.

Website- https://www.completeeyecareofmedina.com/

Dr. Wesley, the owner and founder, has established herself within the Twin Cities as a leader within the optometric community, volunteering with the Minnesota Optometric Association, lecturing to both optometrists and their staff, and donating her time and effort to improve children’s vision. Complete Eye Care of Medina will continue to be an extension of that dedication, priding itself on comprehensive care and legendary customer service.

Dr. Holland, associate optometrist, prides herself on her unparalleled patient care creating an exemplary customer experience. She particularly enjoys working with children and their various vision problems. Her goal at the end of every visit is to have her patients feeling comfortable, heard and well educated.

Core Responsibilities of the Patient Care Coordinator:

• Answer telephone calls promptly, direct calls to the appropriate department, and schedule patient appointments.
• Greet and check in patients, obtain or update paperwork and collect co-payments as needed.
• Check out patients, collect payments, schedule follow-up appointments.
• Monitoring email, physical mail, maintaining office machines, scanning materials, mailing letters.
• Consistently/daily checking work emails and tasks
• Contact lens – ordering, processes and protocols.
• Performing DE treatments, DE processes and protocols
• Patient recalls
• Respond to medical records requests and referrals
• Ordering/Managing Office Supplies

Additional Responsibilities of the Patient Care Coordinator:

• Work daily and effectively to balance the stress of multiple projects, tasks, conflicting priorities, workload, environmental ambiguity and changing process and protocols.
• Demonstrate a strong commitment to patient service and service excellence.
• Self-management and productive communication with leadership regarding needs for support.
• Consistent, and punctual attendance is an essential requirement of this position.
• Perform duties and responsibilities as assigned by the Operations Supervisor or Office Manager.
• Perform other duties as requested or required by leadership.

Additional Skills:

• Knowledge of HIPAA privacy and security rules and regulations.
• Demonstrated skill and proficiency with Windows-based computer applications (MSOffice Suite), other industry-related software (G-suite) and office equipment.
• Ability to listen and communicate clearly, fluently and diplomatically.
• Maintain excellent interpersonal and cooperative relationships while participating in sectional and cross-functional groups and teams involving management, staff and patients.
• Ability to plan, organize, prioritize, and accurately follow through on work activities with time constraints and interruptions to meet deadlines.
• Work independently with a minimum amount of direction and/or supervision.
• Ability to remain flexible, resilient, calm, maintain a sense of humor and to regularly present a well-groomed, professional image.
• Ability to exhibit desirable and appropriate behavior including integrity, confidentiality and independent judgment to provide for a cohesive working environment.
• Ability to work effectively and respectfully with staff, peers and leadership with a variety of working styles to achieve accountability and results using authority and influence sensitively to garner cooperation and maintain client care excellence.
• Ability to generate goodwill for the organization, its management, its staff, and its patients.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person

Ability to Relocate:

• Hamel, MN 55340: Relocate before starting work (Required)

Work Location: In person