Summary: Coordinates the front office activities of the clinic.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Answer Phones & Triaging Calls

Schedule Appointments

1. Ensure each provider's clinic schedule is appropriately and fully scheduled.
2. scheduling/rescheduling patients
3. insurance verifications
4. Waitlist & Ticklers

Daily Administration

1. daily chart preparation for all providers
2. patient administration.

Conduct Confirmation Calls

Open Front Office

Check-in Patients

Check-out Patients 

Make deposits, prepare refunds to payers and patients, and file paperwork. Responsible for the accounting of petty cash and all daily cash collected, daily checks collected or any other legal tender collected each business day. Ensure valuables are under lock and key at the end of each business day. Ensure all superbills and patient insurance information needed to bill insurance companies for services rendered on any given business day is entered and up to date.

Close Front Office

Comply with all local, state and federal laws and guidelines including OSHA, CLlA,

COLA, HIPAA, and provide staff with documentation and training in same. Make sure all clinical staff are current on licenses and CPR. 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience – One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills – Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills – Windows, Microsoft Office

Certificates, Licenses, Registrations – High School Graduate

Other Qualifications:

Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.