Location:

Customer Relations Specialist - Crisis Center in Wentzville, MO at Compass Health Network **Location:**

**Experience:**

Not Specified **Job Description**

**Compensation**: $15.00 hourly

**POSITION PURPOSE**

The Customer Relations Specialist CSC is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics, entering information in internal and external systems as required, assisting and linking to the appropriate clinician at the Crisis Stabilization Center. This position is fast-paced, requiring continuous interactions with co-workers and individuals in behavioral health crisis.

**ESSENTIAL FUNCTIONS JOB SPECIFIC**

**Monday - Friday 9:00am - 5:30pm**

Core Responsibilities

Greet patients as they arrive and stay consistent with the companys customer service philosophy

Data Entry into EHR systems

Complete any necessary paperwork, ensuring all required forms are completed in entirety

Answer phone in polite and courteous manner

Direct phone calls and messages to appropriate office staff

Monitor waiting area to ensure timeliness of appointments

Check providers schedule daily for additions

Disperse daily mail

Ensure lobby/waiting area is clean and picked up

Other Responsibilities

Regular attendance except as excused

Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations

Conduct self in accordance with employee manual

Attend all training as required by company, Accreditors and Funders

Keep abreast of any updates/changes regarding insurance and communicate those to Director

Communicate any changes/updates discovered through other means to Director

Other duties as assigned

**Job Requirements**

**EDUCATION**

High School/GED preferred

**WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS**

At least one (1) year experience in customer service required

**Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.**